The Golden Heart

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Address: Down Road Winterbourne Down , South Gloucestershire BS36 1AU, SGC, GB

Phone: 01454 774392

State: SGC

City: South Gloucestershire

Zip Code: BS36 1AU

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Reviews

So firstly I want to say the staff here are fantastic ! Service is spot on and they are very attentive without being over bearing. We asked for a jug of iced water and this was brought out very quickly, which was great as we had just driven down from Manchester. Our food order was placed and came out very promptly indeed, which when you read things like freshly prepared always worried me. My wife ordered the roast beef Sunday lunch and it looked amazing, she confirmed it was very tasty indeed. I ordered the line caught cod and chips. Now this is where I had a problem, the chips although looking very nice were in fact over cooked and very very dry. The Pea purée was clearly microwaved and was super dried out and inedible, and the fish I am sorry to say was the worst thing on the plate, for some reason the batter tasted of garlic and I cannot eat garlic at all, and it was absolutely soaked in cooking oil, so all I could taste was garlic and cooking oil, the flavour of the fish was excuse the pun ! Drowned out. When the server came to check on us I asked him to take my food away as it was not nice. He in fairness immediately offered to replace it, but I never have food replaced as if it was not right the first time my confidence in the cook/chef has gone. So he took it away. My wife ordered her dessert and this too she thoroughly enjoyed. Now I did eat all of my chips purley on the basis being a type 1 diabetic I had already given myself my insulin shot for this meal, so I needed to eat something to cover off the insulin that I had given myself. When we got our bill my food was still on there and we paid it, however upon reflection after paying I said to myself that is not correct, why should I pay for food that was sent back. So I spoke to the Manager who again was super nice and he agreed to refund me, I did offer to pay for the chips I had eaten. However he refunded my meal in full without hesitation. So do I recommend this pub ? Yes because of the fantastic customer service we received from the servers and also from the Manager who sorted the issue out. Well done guys you are a credit to yourselves and please continue what you are doing

Food was delicious! Atmosphere was great, service was excellent. Our entire table all had 3 courses although we did share the desserts and we didn’t leave feeling bloated, the meal sizes were just right! High compliments to our waitress, didn’t catch their name. They took a group photo for us which was kind of them, was always near by when we were ready to order, to clear our plates and for when we had questions about the menu so we never had to wait. Fantastic evening, can’t wait to go back. Merry Christmas to your whole team!

Enjoyed  our Dinner Here Food  Really fresh  and Delicious 5*Quality  For our Local pub. Definitely Back Again Soon.x

Lovely restaurant, nice food, excellent service. Relaxed but professional atmosphere. Would recommend for mid level dining, family dinners or  even a nice couples meal.

Fantastic food, beautiful presentation, great atmosphere. They were able to seat us at very short notice. Friendly  staff. Our waitress was amazing very professional and on one of her first shifts. Toilets were clean,  bright and dry..with very modern fittings. Very happy  to  recommend. We will be back. Well done to everyone.

I really rate the golden heart! It always seems to be quite quiet but the food and the service are brilliant! Lots of options for food including burgers, salads, pizza and much more. Good kids options too. Dogs are welcome in the bar area but not in the main restaurant. We’ve been 5 or 6 times since we moved a year ago and it’s been great every time.

Warm welcome and very friendly service. We were meeting family and selected the GH as it was a convenient half way stop for each of us. At no time did we feel rushed and a young 2 year old was tolerated extremely well. Food choice and quality we're very good as well. Will definitely be back.

Lovely pub with emphasis on the food. Had the Xmas menu on Boxing Day. Very reasonable 3 courses with lots of choice for under £35. Chose the burger which was delicious. Only let down by the roast potatoes served with it which were evidently left over from yesterday. Same potatoes served with the turkey roast dinner. What a shame. Waitress very helpful.

Had a gift voucher for pub chain and decided to use it here and wasn't disappointed. Myself and my fiancé enjoyed a beautiful 3 course meal. Staff were all very polite and friendly. Very attentive to our 8 month old baby which can be a challenge when eating out, however they made us all feel very comfortable and nothing was to much. Would highly recommend and would return again in the future.

We come here quite often and always enjoy it. Thank you Monica for looking after us this evening while we had dinner; the restaurant was busy but nothing was too  much trouble and she obviously takes great pride in her job and is very good at it; hospitality is not easy! The lady in the bar was very nice too and makes a killer margarita.  See you again soon.

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Reviews, get directions and contact details for The Golden Heart

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