The Co-op Bank - Brighton

Reviews, get directions and contact details for The Co-op Bank - Brighton

Address: 164-165 Western Rd, Brighton BN1 2BB, UK

Phone: 01273 747785

Website

State: The City of Brighton and Hove

Zip Code: BN1 2BB

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Reviews

Had some problems logging in to my account with my iPad, called into the branch and I was called into a side office without any wait, problem was solved in minutes by very friendly experienced young lady. Excellent.

Banking app not carrying out transfers to saved payee today, call wait time 30 minutes this morning and 60 minutes this afternoon then lines close at 5.00pm - in effect uncontactable for working people.  Been like this for months. Been with the bank for 20 years and will now switch to a bank that offers a service. Shambolic and unethical treatment of customers but always banging on about ethical stance. Complaints process not transparent.

Been with this bank for so many years and supported it when it lagged behind all other banks in every way to only discover it was not worth it.  Very poor service and no gratitude to customer loyalty.  I cannot see it surviving for long.  Still lagging technologically and service just keeps going from bad to worse.

over an hours wait on the phone only to be spoken to by a rude disinterested unapologetic operator.. will be closing my account

My experiences in this bank have all been positive. Friendly, helpful staff. Been with them for many years now. Just wish there were more branches though. Need one in Hove e.g.

The coopbank back have the worst banking security system recently it was so many transaction without my consent  on my account and they let it happen until I found out £ 421 gone and left with £20 nobody has alerted me or put a stop to it or may be they turned the blind eye, I asked the coopbank for some help and the only thing they said is sorry I am a single parent with two kids and unemployed our food electric and heating will run-out maximum in three days I have been with the bank for so many years. Thanks for nothing

The Co-op Bank in Brighton is wonderful.   The staff are always friendly, welcoming and helpful, no matter who you are. The staff on the phone helpline are just the same, ready to help with any problem we, the customers, might have, although it is one of the few banks, in my experience, that actually give you their local number to call also. I've only been with them for 7 years, but would never change banks. The big problem for me is that I am disabled and there is only the one branch, very far from my home. That's the only drawback. Please open more branches in Portslade and Hove !!!

Sadly I couldn't give less than one star otherwise I would. To get to the branch is a 2 hour round trip inc parking and going in there. I simply wanted to find out if I needed an appointment for what I wanted or could it be done over the counter. Why do they give you a pbone number if no-one is going to answer it. Loads of tries from 9.30 onwards but phone just rings. No message re queues or any response at all. I guess they don't want my money or care.

Online banking is dated and pretty awful. Chichester branch has now closed permanently so now I have to travel all the way to Brighton because I can't use the online service. Really terrible for this day and age.

I used to bank with HSBC and always get charged after the first FREE 12 months every time i withdrew money, EVEN putting money into my account i got charged on!! Never got any interest either!! ROBBING %&*$£'s!!! Changed to Coop now and got a Coop membership card so get points which convert to cashevery time i withdraw, deposit or shop with them!! EXCELLENT service too !! pity the only one branch in town!!

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Directions to The Co-op Bank - Brighton with public transportation

Clarence Square 20 meters

21A

Churchill Square 170 meters

700

N700

Churchill Square 210 meters

270

29X

700

71A

N700

Waitrose 250 meters

21A

700

N700

Churchill Square 250 meters

21A

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The Co-op Bank - Brighton

Reviews, get directions and contact details for The Co-op Bank - Brighton

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