The Cake Lady

Reviews, get directions and contact details for The Cake Lady

Address: 302 Shirley Rd, Southampton SO15 3HL, UK

Phone: 023 8077 7250

Website

State: Southampton

City: Southampton

Zip Code: SO15 3HL

opening times

Monday: 8:30 AM – 4:45 PM
Tuesday: 8:30 AM – 4:45 PM
Wednesday: 8:30 AM – 4:45 PM
Thursday: 8:30 AM – 4:45 PM
Friday: 8:30 AM – 4:45 PM
Saturday: 8:30 AM – 1:00 PM
Sunday: Closed

Update Info

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Reviews

Amazing cake shop....would highly 'recommend...excellent work..

 7 years ago (02-09-2017)

Having been quoted £180 for a 2 tiered sponge cake from a shop in Hedge End, I decided to get a quite from the cake lady in Shirley to compare . The cake lady quoted me £75 for exactly the same cake and did not let me down . They matched the colours of my pink, gold and silver party invitation to the cake perfectly and produced a wonderful display. The bottom was a 10" vanilla sponge cake and the top was a 8" chocolate sponge and everyone at the party said it was delicious . Thank you so much to all the staff who helped me and I will certainly be using you again and have already recommended you. Top marks !

 9 years ago (28-01-2016)

Good value.

 7 years ago (02-12-2017)

On Wednesday 7 November it was my sons first birthday and as parents you wanted everything to be perfect as first birthdays don’t come around all the time. 

My wife called around a few shops to get a cake ordered in the end we went with THE CAKE LADY on Shirley High Street in Southampton WHAT A BIG MISTAKE!!!!

The cake was collected from the shop on the day by my wife and she took a look and said that’s good and left with the cake. My wife is to nice at times and is not one to complain, when I got home that day and saw the cake and I was shocked to see what had turned up. My wife saw a cake on their website which was of Mini Mouse and we wanted Mickey Mouse when ordering the cake my wife asked if it would be the same as the one on the website and was told yes. But it was not at all.

I called up on the day and complained about the cake not being what we wanted and asked to speak to a manager but was told that there are not there I was not offered any sort of resolution of any kind. 

On Thursday 8 November i decided to go to the shop and speak to a manager. I was confronted by a lady whom straight off the bat asked what I was there for and then asked me was it me that placed the order and I replied no it was my wife. The manager then said well I am not speaking to you as my contract is with your wife (well no it was not as I found out when I got back home she did not sign any contract of any sort!!). So anyway I did not get any resolution to my complaint and then had four women telling how wrong I was. There is no customer service at this place I don’t think they know what Customer Service is and they spoke to me like I was completely wrong and they was right. Very rude people no niceness at all very disappointed I should have gone with Eastleigh Cakes at least I know I would have got a good service even if I did make a complaint.

I Highly recommend avoiding this place and finding an alternative cake shop see the pictures and see for yourself.

 13 years ago (08-11-2012)

at first the service was lovley they talked me through everything as the cake I needed had to be dairy and egg free. on the date we picked it up the cake was in a incorrect sized box the top of the cake was slightly damaged and the top layer was dented. the lady who served my mother in law was rude and couldn't care less won't be coming here again the amount of money I spent on the cake I exspect better service.

 9 years ago (28-05-2016)

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Reviews, get directions and contact details for The Cake Lady

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