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Swissport Bristol

  1. Bristol
  2. North Somerset Airport

Reviews, get directions and contact details for Swissport Bristol

"Airline Handling Agent.Provision of Passenger, Baggage & Ramp Services functions including Airline Representation, Check-In, Boarding, Ticketing, Baggage Enquires, Aspire Lounges, Aircraft Loading/Unloading, Cleaning, Marshalling, Pushback and De/Anti-Icing on behalf of numerous customer airlines."
Address: Northside House, Bristol Airport, North Somerset BS48 3DS, Bristol BS48 3DS, UK
Phone: 01275 473861
State: North Somerset
City: Bristol
Zip Code: BS48 3DS

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Reviews
Expensive, grubby, poor service and a joke! It's only advantage is it's locality. The disabled parking is incredible. Take your blue pass to a desk at the far end of the concourse and you get free 20 minutes. It takes me longer than that to walk there and return. Heathrow is cheaper and much better. You can actually drive to the front of the terminal. Not so at Bristol.
Would rate them in the minus numbers. Flew from Lanzarote with TUI and landed at 2.51am - took until 4.45am to receive our luggage. Other flights came and went and our luggage was no where to be seen. No one from Swissport to talk to and even the border control staff and Jet2 staff were saying how bad they are and how frequently this happens. Absolutely ridiculous.
I have had an absolute nightmare trying ro contact Lufthansa regarding out lost luggage which has been missing for 14 days, we thankfully got the number for Swissport amd i spoke to Kate who has been amazing. These guys are hsving ro pick up the slack from all the airline’s complete ineptitude and have a slew of luggage they have to deliver. Thankfully we were able to collect it in person amd cannot be more grateful for the compassion and promptness in returning most of out luggage
Awful Useless badly-run company. They are frequently PARTICULARLY useless at Bristol, but apparently also like to make sure that when you get back at 2am or thereabouts that they deprive you of as much of your remaining potential sleep by not having any plan in place to actually get your luggage off the plane...and wait half an hour to tell you there’s a problem while you look at the carousel. Have thought of writing a review before, now can’t help myself.
Took over an hour and a half for them to move the luggage to the conveyor belt. Enquired with the Jet2 staff and they informed me that Swissport handle their baggage on their behalf, but there wasn’t any reply from them. Was a shower of rubbish!
Obviously you don’t want to have to deal with lost luggage but they were excellent and one of their employees went above and beyond calling me when she started her shift with an update - so kind
Swissport is responsible for delivering luggage at Bristol airport and they fail almost completely at it! 2 hours to fetch a handful of bags and move them 200 meters from a small aircraft??? Seriously?? They must be fired and replaced by a company that can actually get stuff done and take appropriate time of 15 mins for that
After having no baggage & phoning here there & everywhere I spoke to Kate & Dayna, all my problems were solved and my luggage was returned, thank you ladies, you are a credit to the company, merry Christmas
Ryan flight FR 8297 landed 11 50pm sat 9th July 2022 50 minute wait for bus across to terminal. through passport control ok. Then the nightmare really begins baggage hall packed with people waiting for their luggage, some waiting for luggage at one belt while it was being loaded onto another, easy to see but no staff on duty to report the mistake to. Just after 3am 10th July 2022 an announcement made, Swissport would forward our luggage to your home address, just fill in their two forms and leave them in Swissport post box at their unattended desk that I did and they acknowledged that I had done this via email later that morning. Ryan Air phoned me from Alicante airport to say my baggage was not there. Unable to get through by phone or Email to Swissport to ask for un update as my luggage has not appeared as at 1 30pm 14/07/22 Ryan Air, insurance for lost luggage claims, their conditions make it virtually impossible to claim any thing from them, as you have to have original receipt for every single item in the case that you wish to claim for including the receipt make and model of suitcase. A rather one sided insurance con tract.
Given 1 star because I couldnt give zero or minus. This isn't intended to the swissport staff who may work hard but more to the staff higher up who need to sort it out. Both flights with TUI and Jet2 have been affected by swissport and our baggage. We flew in June and are now at the end of September and are facing the issue again. Absolute joke. Easyjet and DHL nail it absolutely everytime...won't fly with airlines that use swissport ever again.
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Swissport Bristol map

Directions to Swissport Bristol with public transportation

Airport Tavern 280 meters
672
A1
A4
FAL
U2
Airport Tavern 380 meters
672
A1
A4
FAL
U2

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