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Sweet Basil Chinese

  1. Romford
  2. Romford Chi̇nese

Reviews, get directions and contact details for Sweet Basil Chinese

"Authentic Flam of WOK Chinese"
Address: 179 South Street , Romford RM1 1PS, XGL, GB
State: XGL
City: Romford
Zip Code: RM1 1PS

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Reviews
Not even close to average fried rice. Went for a beef fried rice. Portion alright , decently sized. Only the taste is kind of fade with the egg much more predominant than it should be.Food: 2/5
My husband picked up Chinese last night from Sweet basil. After eating prawn noodles I felt sick straight away. Now in bed with food poisoning. I will pay a visit once I'm back on my feed and probably will report the restaurant for their poor quality and service. I'm so ill, I can't believe those places are even allowed to stay open. Disgusting.
I think they are really polite and helpful ! I think food is not as good as Chinatown though , I prefer to eat there ! But as a local restaurant this is sufficient! They have a large selection of menu and food is good but not great
The food was nasty. I ordered noodle chicken soup. I've never eaten such a bad soup before, but what to expect if you pour soy sauce over the cooked chicken and add water, no vegetables, only soy sauce, noodle water and a few pieces of Beijing cabbage. How can food be so wasted?
Food was lovely...decent portions... prompt delivery.... sweet and sour prawns to die for...chicken chow mein very morish!!! Overall excellent...will definitely be using again...
At 19:50 on 26th June, I ordered £38 worth of food from Sweet Basil Chinese, the delivery was scheduled for 20:55. Approximately 21:20 I contacted the restaurant regarding an update, which I was told the food was on it way. Unfortunately, still nothing. Approximately 21:50, I contacted the restaurant again in relation to my delivery, in which they responded that the food has been delivered. When I explained that the food hasn't been delivered, they treated me like I was lying, the owner of the restaurant refused to speak with me, refused to cook new food or offered a refund, after speaking with the Manager Tommy, they eventually agreed they would send the driver back to my address to see if I'm the person he handed the food over too the driver even explained the description of the person who he handed the food too, which was the complete opposite to me, which they agreed if I wasn't, they would cook new food for me etc 20 minutes after, the driver arrived and agreed that I wasn't the person and that be confirmed he handed the food over to someone else completely. The driver contacted the restaurant from my property and explained the situation, the boss said, if the driver doesn't pay the £38, I wouldn't be issued with a refund or new food cooked. The driver then quit the job on my doorstep as he agreed the boss is a horrible man and agreed he would pay the £38, I then call Tommy back and ask for an update, which they refused to issue a refund or cook new food, after serval conversation, they finally agreed they would cancel my order and issue a refund, in which, they began explaining that they couldn't because their Just Eat Panel wasn't working. I contacted them two days later in good faith and explained to them, I have found out who the person who took the food in case they wanted to send a driver and try and get their money back, to be told I am banned from the restaurant. Personally, I would stand clear of this restaurant, if there is anything wrong with your order, they will not be helpful and you will waste 3.5 hours of your evening arguing with the owner. If you don't believe me, check their Google reviews, which explains it all.
I did order sweet and sour chiken and proons and egg fried rice,did poison myself wery badly spend all night in the toilet,womiting and diarrhoea,was sick couple days,did see that food does look a bit weird and they cooked it wery fast,did ask to come to pick it up in3-5 minusually it does take about 10minnewer ewer again will order there again
This is normaly my go to hinese place. But tonight the food tasted out dated and old dry. The pancake rolls were dry and had a funky smell. The chow main tasted reheated and dry and the sweet and sour chicken had about 4 pieces of chicken .....
You get what you pay for. We had 6 dishes, chicken, pork and veg options. Was all OK. For an average of £5 a dish was on lower side of acceptable. Would not pay more than that for it. Is much better in Romford. Our 2 usual places were telling us to wait over an hour and we couldn't wait that long.
NEVER EVER ORDER FROM THIS PLACE!!! This is for your own good. They are extremely rude and they don’t know what good customer service is. I ordered my food and the driver called 20 minutes later than the due time saying that she can’t find my house address I swear every delivery person has gps or Google maps on their phone?!. After trying my best to give direction to this lady, she told me to come outside, to her location is this normal???, she also had the audacity to tell me:” Do you want your food? If you do, come down otherwise I’m going because I can’t find your house. “; after I made it clear that I’m not coming down because I payed for delivery, she gained some sense and came to my doorstep. Upon arrival, my kind sister asked her if she was doing alright and she answered with attitude:”are YOU alright??”. My sister asked her why was she giving her attitude and why was she being rude, and she literally dropped the food we paid for on the floor and said :”F**k off “ and run away . What coward! Anyways after that I decided to call the restaurant to inform them and the receptionist told me that they have decided to block my address for future orders because I insulted the driver, without hearing my side of the story. Let me also remind you reading that she is the one who insulted me. No comment. That one star on my review is only because they are going to give my money back and also because I can’t review without at least a star.
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