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Stuarts London

  1. London
  2. London Men's Clothing
  3. London Accessories
  4. London Shoe Shops

Reviews, get directions and contact details for Stuarts London

Stuarts London
"Stuarts was founded in the heart of West London in 1967 with opening a store in Shepherds Bush. We are famously known for our contribution to the Mods and 80s Casuals subculture. Stuarts London became the ultimate destination for fashion-focused Lads, travelling from all areas of England. Today we pride ourselves on bringing you a great choice of luxury & heritage menswear from brands that we carefully select from around the world. For those who love retro fashion, the store still stocks a selection of the vintage brands that helped build our foundations like the iconic Baracuta Harrington jackets to Danner boots. We are an official authorised stockist of every brand we display which confirms our product authenticity."
Address: 35 - 37 Uxbridge Road , London W12 8LH, XGL, GB
Phone: 020 3905 5552
State: XGL
City: London
Zip Code: W12 8LH

opening times

Monday: 10:00-18:00
Tuesday: 10:00-18:00
Wednesday: 10:00-18:00
Thursday: 10:00-18:00
Friday: 10:00-18:00
Saturday: 10:00-18:00

Update Info

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Reviews
I didn’t receive my parcel. They told me to allow five days for the delivery partner to investigate which involved the driver returning to the address to essentially interrogate my mother and the neighbours. The driver then had the audacity to request I personally knock around doors because they cannot “remember” where the left the parcel and the retailer actually relayed that request to me as if that was an acceptable explanation. I couldn’t believe it. Two weeks since the parcel was allegedly delivered, I have no parcel and no refund. Stuart’s will expect you to wait for their delivery partner to compensate them first before they refund you which is DPD by the way, that should have been the first red flag which involves you having to wait for a form in the mail. So essentially they have you work to get THEM compensated before yourself. We’re currently experiencing strikes and clearly they don’t even send 1st or 2nd class because I still haven’t received form which was meant to have been sent last week. Christmas is at the end of the week and I don’t have a gift or money to replace the gift for the loved one. Filing a dispute with PayPal and my bank. Worst experience ever! Edit: Finally got a refund now I filed a dispute with PayPal and the refund was in FULL. In the reply to this review They’ve claimed to have refunded me after exploring all options but this is not true. They had no intention of refunding me until DPD compensated THEM and this is evident of their constant refusal to do so until I completed a declaration with DPD. I had to go directly to PayPal and escalate the dispute, then they suddenly refund me no problem. Even now, in 2023 they’re emailing me to sign this declaration which has STILL not arrived so if I hadn’t escalated through PayPal I would probably still not be refunded and be waiting on this form. If you came here looking for advice, I’d suggest disputing through your payment method because that’s the only way you get movement on a refund. Stuart’s are not interested in adhering to the Consumer Rights Act, hide extra in the T&C’s to make returns extremely difficult and the “Customer Service” reps do well at sounding like they want to help you. They don’t, they want to drag out the process til you give up. Be very wary of this company.
Wow amazing service arrived so quickly perfect and well in time for Christmas. Price was also very good. Would definitely recommend and return to order again.
Usually fantastic service from Stuarts and I've used them a few times. First time I have had to return an item and the usual great service has fallen well short. Condescending emails from their 'service' team are appalling
First time of using Stuarts. Had of course heard of their great reputation and heritage. Bought two pairs of Armani Jeans online in the sale. Great price, very pleased with the jeans. Free delivery was an added bonus. Got the jeans the next day. Happy customer, will return. Thanks to all at Stuarts.
Retailing at its best…there are few retailers who deliver equally excellent service both in store and online..Stuart’s are the exception and even more commendable for so many years…great product range and positive attitude, super job Raj and colleagues
Purchased black Paul Smith boots online received them in different shades of black one of them is almost grey and looks like its been in the sun..the other was new. Raised a complaint through the portal link provided in the email.. Heard nothing. What a joke the boots are not in a wearable condition. Very disappointing experience and never again... Photo doesnt do justice to the color discrepancy
Ordered a Snow Peak Pack and Carry Fire Place and I'm very happy. Item was delivered to Ireland in two days and in perfect condition. Free delivery and there was a discount on the item too!! Great service all round!
I just can not fault Stuarts. Top drawer from start to finish. I have my favourite ever trainers in hand ready for my holiday. Stuarts thank you so much for my Diadora Borg Elites Will definitely recommend you and will use you again
Initially they sent me the wrong item. I sent it back and then they claimed they had not received. Sent them the tracking number and they found it all of a sudden. Claimed I didn't send any paperwork with it. Complete nonsense. Had you sent me the correct item in the first place none of this would've happened. Poor service.
I'd like to commend the Stuarts team for their customer service in remedying an error that was made shipping me the wrong item. They were able to send me the item I ordered for the price I originally paid, even after a little confusion when being refunded for the incorrect shoes.
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Stuarts London map

Directions to Stuarts London with public transportation

Shepherd's Bush Market Station 30 meters
207
260
283
607
N207
Shepherd's Bush Market Underground Station 110 meters
Circle
Hammersmith & City
Loftus Road 190 meters
207
260
283
N207
Uxbridge Rd Westfield Shopping Centre 240 meters
148
220
272
72
95
N72
Shepherd's Bush Green 310 meters
148
207
220
260
272
283
607
72
94
95
N207
N72

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