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St Gemma's Hospice Otley Charity Shop

  1. Otley
  2. Otley Furniture Store

Reviews, get directions and contact details for St Gemma's Hospice Otley Charity Shop

Address: 3 New Market, Otley LS21 3AJ, UK
Phone: 01943 851100
State: West Yorkshire
City: Otley
Zip Code: LS21 3AJ

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related searches: charity shops near me, charity shops morley
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Reviews
I give 2 stars as for all its faults, Gemma's prices are amazing. Though I am absolutely horrified to read other google reviews. Went in to Gemma's in Otley today and felt completely humiliated by the behaviour of the cashier. I was browsing and went to put the Jacket I had *come into the shop wearing* in my bag. I was immediately shocked at the speed of which the cashier profiled me for putting *my own* clothes into my bag; Ie, in the amount of time to remove one sleeve. I was asked if wanted 'a basket' to which I replied no, was pressed again, replied no, and when the cashier asked why she had done so, did not apologize. She then carried on acting oddly herself, walking around reorganizing fully and overstocked racks, and was so busy rifling through one section facing my direction that she forgot to watch the Till, and thus ignored another customer for over 2 minutes who needed to pay. When I went to pay, all of my clothes were thrown onto the counter in a heap which I then had to fold myself, and I was asked if I had counted the number of items as if I had to prove I had taken anything! The gall! Add to that that items life tops were labelled as 'sanitary items', ie, non-refundable and had their tags removed as if the other failures of judgement where not enough. Other incidents I once thought a once-off, such as cashiers and management being rude to my mother over small print in their refund policy, and other passive aggressive comments from management about returning to pay when I did not have enough change have certainly changed my mind about buying as much as I do. 90% of my experiences have been what I would have expected that is the bare minimum of being treated with some respect, but this was absolutely demeaning and completely unnecessary; not to mention poor customer service. I go into the Otley branch regularly; about once a week at the least or more normally so this was an out of the normal experience. But be warned as a customer or even regular, that some volunteers and management members will look at you like a piece of gum they have walked on, decently dressed and deserving of criticism or not.
Very helpful staff and happy to help. They remember me too which is a lovely thought and it is warm and welcoming atmosphere. Staff are very happy here unlike other st Gemma’s I have been into.
This afternoon I went into St Gemma's hospice charity shop in Otley. I was upstairs looking at books when two Asian women came into the shop and asked the price of some items. A woman who works at St Gemma's Hospice Scottish, wears glasses, possibly Manager, rather abruptly informed them of the price, and when the women misunderstood and asked again the Manager became quite passive aggressive. She very publicly went down the stairs to inform the cashier that the women wouldn't be able to get both items for the price of one, shouting about it on her way back up and then went into the back room to loudly chat to her colleagues about the women, making racist remarks. If I could hear the Manager, I'm sure the Asian women could also hear her. She indiscreetly attempted to lower her voice and there was a discussion about 'these women' trying to make a bargain. I regularly go into St Gemma's hospice to buy and donate items and usually find it a fine place, but today it felt unsafe, unfriendly and to be frank, a rather disgusting atmosphere. I won't be going back again.
Why was my daughters review deleted? Feeling very upset, I went into St Gemmas Charity shop in Otley this afternoon where the woman in charge began slagging me off with other customers saying she hope's I get the disease and itll serve me right to which they started chipping in too. She asked me why I wasnt wearing a mask and I stated I have several medical conditions. She then started smirking and involving other customers that I should be wearing a visor and have a placard and asking what was wrong with me and I needed to tell her. I said I dont need a placard or have to tell her what my conditions are. So embarrassing in a shop full of people. Said I dont look disabled... INVISIBLE ILLNESSES are real
Wide ranges of products, with nrw stock always being added and rotated. Clothes from 99p, childrens clothes 25p. Books are 50p, including hardbacks, children's books 25p. Staff are friendly and helpful, the store whilst always busy is never overly crowded and I would heartily recommend visiting and purchasing products from the shop to help a truly local charity.
If I could give this place 0 stars I would. What person has the right to question a person's disability hidden or obvious especially in front of customers in the shop and humiliating her. I am thoroughly disgusted at the treatment of this lady and whoever this PERSON that runs this shop you should be dealt with accordingly ie dismissed.. Shame on you.
Great little charity shop, though usually a little crowded. Very reasonably priced!
Nice place to buy clothes and stuff I enjoyed going there I used to do work experience there amazing staff always helpful
Great little charity shop most things 99p
20p Books !! Love it
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