Springfield Care Homes

Reviews, get directions and contact details for Springfield Care Homes

Address: Bunker Hill, Houghton le Spring DH4 4TN, UK

Phone: 0191 512 0613

Website

State: Tyne and Wear

City: Houghton le Spring

Zip Code: DH4 4TN

opening times

Monday: 8:00 AM – 11:00 PM
Tuesday: 8:00 AM – 11:00 PM
Wednesday: 8:00 AM – 11:00 PM
Thursday: 8:00 AM – 11:00 PM
Friday: 8:00 AM – 11:00 PM
Saturday: 8:00 AM – 11:00 PM
Sunday: 8:00 AM – 11:00 PM

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Reviews

I might have given 3 stars if it hadn't been for the intimidating and careless behaviour of the manager and the MD  and care staff  in response to concerns we raised and questions we asked about poor care and their contract. Dispicable conduct which broke more Health and Social care Act and Care Quality Commission regulations than anyone would believe possible. Of course poor attitudes and behaviour cascade down through the  Team Leaders , Senior Carers and Carers.  Neither Sunderland City/ Durham County Councils Adult  Health and Social care / Safeguarding not interested in offering support , even to assist in finding a new placement  because the service user is self funding.

Totally and utterly recommend this care home . The staff are amazing, the place is kept immaculate, the food is lovely and varied. But I think what impressed me most was the activities provided on a daily basis. The residents were occupied, busy, engaged, entertained and happy. My mum spent 4 very happy years there and whenever we visited, nothing was ever too much for the staff. They were polite, professional and fun. From management to auxiliary staff, everyone cared.

My father has been in just over a week and they can't do enough to make him feel comfortable. It's given us enormous peace of mind to know he is receiving the best possible care. Special thanks to Shirley and Karen for their help. Nothing has been too much trouble.

Springfield Care Home looked after my Nanna for the last two years of her life, before she sadly passed a couple of weeks ago at 89 years of age. Over the last two years, I have gotten to know most members of staff, and the care, dignity and respect that the residents are treated with should be commended. The place is immaculate inside and out, and they work tirelessly to keep the residents comfortable, entertained and safe. With a beautiful en-suite room, regular hair appointments and manicures, day trips out, games and shows, and nutritious meals, and surrounded by new-found friends, my Nanna has had a better quality of life in the past two years than she had for almost eight years prior to that. As much as she missed her family home, she'd often tell us she wished she'd moved there sooner. We were lucky to see her old spark return, after years of illness and loneliness. Our family could never ever thank the staff of Springfield enough for everything they have done for our Nanna.

My auntie lived here for a good few years, and I can't fault any of the care she was given, the staff and management were absolutely fantastic with her and her needs! I can not rate Springfield house high enough! You all do an amazing job and I thank you all from the bottom of my heart for the care you gave to my aunt enough!!

Great care home. Very caring staff. Love the activities.

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Reviews, get directions and contact details for Springfield Care Homes

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