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Specsavers Opticians Saffron Walden

  1. Saffron Walden
  2. Saffron Walden Health

Reviews, get directions and contact details for Specsavers Opticians Saffron Walden

Specsavers Opticians Saffron Walden

Story

At Specsavers, we aim to bring you the highest standards of service and expertise. All our stores are locally owned by professional opticians whose priority is to offer the best in eye care and hearing care. That’s why you’ll find this promise in all our stores.

When you choose Specsavers Opticians you are in safe hands. With a catalogue of over 1,000 glasses, showcasing the latest fashions, designer labels, colours and frame shapes from around the world, you can be sure to find the right glasses for you. But we know style comes second to your comfort. Which is why all our glasses are professionally fitted under the supervision of a qualified optician to ensure your new glasses fit properly and that you have clear, comfortable vision.

We also know that it’s not always easy coming in to the opticians without assistance, so if you or your loved ones are physically or mentally impaired, our Healthcall opticians will visit you at the comfort of your own home. You can inquire about home eye tests at just a few clicks of a mouse.

And we don’t just care for your eyes. Our team of audiologists offer a range of services from hearing tests at flexible times to advice on hearing aids. So whether you’re keen to book a hearing test or benefit from some expert advice, we’re here to hear.

We want you to be completely happy with your purchase at Specsavers. So if for any reason you have any concerns within three months of the date of purchase, we will put it right. No quibble, no fuss.

Why do so many people who wear glasses and hearing aids choose Specsavers? It's simple - whether you are in store or online we offer an unbeatable combination of style, value for money and expertise.

Address: 11 Hill St, Saffron Walden CB10 1EH, UK
Phone: 01799 510030
State: Essex
City: Saffron Walden
Zip Code: CB10 1EH

opening times

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:30 AM – 5:30 PM
Thursday: 9:00 AM – 5:30 PM
Friday: 9:00 AM – 5:30 PM
Saturday: 8:30 AM – 5:00 PM
Sunday: 10:00 AM – 4:00 PM

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Reviews
I recently visited Saffron Walden Specsavers for an eye examination and to update my glasses prescription, and I couldn't be happier with the service I received. From the moment I walked in, the staff was incredibly helpful. They took the time to listen to my concerns and provided expert guidance throughout the entire process. The optometrist was thorough and professional, explaining each step of the examination in detail and addressing any questions I had. Their expertise was evident, and I felt confident in the my new prescription. The selection of frames was impressive , and the staff was knowledgeable about the different options available. They helped me find a pair that not only suited my style but also fit comfortably. Overall, my experience at saffron Walden was outstanding. The combination of exceptional service, professionalism, and helpful staff made it an enjoyable visit. I highly recommend them to anyone in need of eye care services.
I went in with a very sore eye and I was concerned that I still had something stuck in it. After a triage call from customer service they confirmed my appointment and I only had to pay for the back of eye scan which they recommended to check any damage to the eye itself. After a short wait I saw a very knowledgeable optician who dud extensive tests and investigation on my eye especially the offending eye! She put mind at rest that the object I must have got in my eye was gone and just inflammation left. However she could tell that my oil producing glands around my eyes were sluggish and possibly blocked which was possibly causing the gritty sensation under the eyelid too. She suggested a course of action and some eye drops which I bought there and my eye already feels better. I was very happy with the way I was treated from start to finish
I had a wonderful experience with the optician Alka today. She was very reassuring, gentle and totally brilliant with how she explained the problems I’ve been having. The service from the other members of staff were very friendly and made the whole experience just fantastic.
I took my 8 yr old daughter for her 2nd eye test today. I have only recently transferred over to Specsavers for eye testing for her & after out visit today I won't be taking her back. The male optician we had today was, not only abrupt but we both felt his urgency to catch up & move on to his next customer but he was also quite intimidating by saying to my daughter "you should be able to read that line" & then because he was trying to catch her out by the lenses he was swapping between as he told me later on he was pressuring my daughter & rushing her through. I'm not sure he is the right type of person to offer appointments to a youngster as now my daughter is concerned about going back to the opticians due to his interaction ... so thanks for that!! The 1 star I have given is for the people offering help & support before & after the eye test ... not impressed with our experience today at all!
I go to this opticians every two years. They have expanded the shop since I last visited. I was greeted and booked in quickly. There was a short wait before going in to the first testing room, where they photograph the back of the eyes and check for signs of diseases such as glaucoma. Another short wait before seeing the optician. Yet again my eyesight had changed "just slightly" and I would need new specs every visit since I've used these opticians I have had to purchase new specs. Everything ran smoothly until it came to me choosing specs. Because of my prescription I was limited with designs. I wanted 2 separate pairs of glasses instead of varifocals. The design I chose didn't come in the outdoor finish I wanted. Then there seemed to be an issue with the ipad the assistant was using - it struggled to connect to the internet. I ended up leaving due to my parking ticket running out my appointment took a LONG time and phoned the store upon my return home to complete the order. Not ideal. Two weeks later I rang to find out whether my new specs were ready. There seemed to be the usual problem of the suppliers losing my order. This has happened at least 3 times in the past few years that I can remember. I suggest its time to change supplier if they continually lose regular customers orders. Just over a week later I had a phone call to say my order had arrived and I could pop in anytime to collect them. I put extra time on my car parking ticket this time because usually they try to sell extra products and spend time fitting the specs correctly. This did not happen this time. I told the assistant that one pair felt funny, he bent one of the arms slightly and cleaned the lenses with the cleaning cloth. This visit took less than 10 minutes. No advice was provided on when to use these two separate pairs of glasses other than "One is for long distance, like driving, the other for close up work." Some written guidance would have been useful. I put off wearing my new specs simply because I didn't feel safe walking around the house with the close up one on and daren't drive in the long distance ones because they still feel funny when I put them on. My eyes go blurry when swapping between the two. After yet another poor experience with this company I do not have confidence in the current optical assistants ability to provide suitable advice. I will not be using them again.
The initial appointment was handled very nicely. The follow up to collect the new glasses was equally professional. A great experience.
after over 2 weeks still waiting for the second pair of glasses, never been contacted and always have to go in to get an update. this first pair had to be remade. i was told they just needed coating and checking but when i went in they where not ready. Note i had to go in to find this out. they took 10 minutes to even find them.
Not worth wasting your time with this branch, lovely staff, however god forbid you need to wait, call or order contact lenses. More than 2 chairs would be nice and don't tell me my contacts will be 5 days when it will be more like 10 days. I'll be taking my prescription to another contact lense provider next time.
Good all-around experience when having eye test and choosing new glasses. The member of staff that served me was polite and knowledgeable. However, when I picked up my glasses, the member of staff that served me seemed to rush me through, he didn't clean the markings off very well. I had the impression he couldn't get me out of the shop quick enough
Just had an eye test. Greeted immediately and attended to straight away. Optician Simon was really good and explained everything. He was very thorough and even noted my previous eye injuries. All in all I feel I had really good service.
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