Specsavers Opticians Nailsea

My experience was not particularly great I have to say. I went in for an eye test in the morning. There was one member of staff on the desk and whilst I was the first person in, I was promptly followed by several other customers. The staff member who served me, whilst being very friendly and polite verbalised several times that she was understaffed and needed help on the desk - someone did eventually come to help but didn't set a great impression to start off with. When it came to the eye appointment itself, I was led downstairs to the optometrist room - we were all wearing masks it was optional for me but I decided to oblige. The optometrist then had a discussion with the staff member about booking an appointment in over her lunch this could have been done more discreetly imo. When it came to the check itself I really got the impression that the optometrist was not especially happy. She was not engaging and if anything I felt like she was rushing which made me feel rushed. She asked me to look at the visual screen but it wasn't switched on and then it wasn't centred - it all seemed very haphazard and slapdash with no real care being taken. I said I was going to purchase glasses online, she gave me my prescription and said that I would need two pairs one for computor and one for everyday and advised me against purchasing verifocals online. I had to ask for her to explain the prescription as it wasn't very clear. When it came to paying, the card machine was broken so I had to walk to the cash point to get cash and then come back and pay. It just wasn't a great experience, sorry - I hope for better on my next visit whenever that will be!

Fab experience, Sara the optician was so kind to my 5 year old daughter. The tall northern gentleman also was very helpful and encouraging, very informative, great experience thank you

Good value with helpful and friendly service.

Stressed to say the least.. Had to rearrange multiple times around my busy schedule. I've said multiple times on the phone that I do not or will not wear a mask and I turn up to be refused as the optician will not see anyone without a mask. This is very unfair as I had to book time off work so I've gone without the sight test and income. Such a waste of everyone's time.

Had an amazing experience today. Lauren who looked after me & helped me choose my glasses was just the best. I wanted glasses that were geeky but sexy & she was just the best & honest about how each pair looked that i tried on. She is an absolute credit to specsavers give her a pay rise now!

Helpful and welcoming staff. Won’t go anywhere else

Staff couldn't have been nicer or more helpful. I was provided with an excellent service from my initial phone call to comprehensive examination

Hi my experience at the nailsea opticians was great the staff are very polite and very helpful the examination was done very well and the staff really take there time and they care many thanks

Good choice of frames. Always good deals on eg buy one get one free. Helpful staff who are good at helping you pick the right frame to suit you. Also highly recommended for the hearing aids too, quick appointment and you get them fitted immediately.

Really great service provided by this store. Well done to the staff

Directions to Specsavers Opticians Nailsea with public transportation

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