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Specsavers Opticians London - East Ham

  1. London
  2. East Ham Book Store
  3. East Ham Store

Reviews, get directions and contact details for Specsavers Opticians London - East Ham

Specsavers Opticians London - East Ham
"At Specsavers Opticians and Audiologists - East Ham, you’ll receive only the highest standard of service and expertise in eye and ear care the high street has to offer. With a full range of services, including eye tests and hearing tests, plus ear wax removal, your Specsavers Opticians and Audiologists - East Ham team are here to look after you.We know that it’s not always easy getting around, so if you need us to, our opticians can visit you in the comfort of your own home. You can enquire about home eye tests with just a few clicks of a mouse."
Address: 43 High St N, East Ham, London E6 2JD, UK
Phone: 020 8470 0800
State: Greater London
City: London
Zip Code: E6 2JD

opening times

Monday: 9:00 AM – 6:00 PM
Tuesday: 9:00 AM – 6:00 PM
Wednesday: 9:00 AM – 6:00 PM
Thursday: 9:00 AM – 6:00 PM
Friday: 9:00 AM – 6:00 PM
Saturday: 9:30 AM – 6:00 PM
Sunday: 10:00 AM – 5:00 PM

Update Info

related searches: Specsavers near me, Specsavers eye test cost, Specsavers London, Specsavers Stratford, Specsavers Ilford, Specsavers Chelsea, Are Specsavers optometrists, Specsavers Walthamstow
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Reviews
Consultation went great and staff was nice. I got a text to collect my glasses. What a bizarre experience. I waited there for 30 minutes. Saw 2 people that came after me collecting their glasses. Not nice. There was no control over who was there to collect, be tested or other services. When the attendant finally came to ask who was next to collect glasses, I said I was, she ignored me and blatantly looked at the guy next to me that arrived way after me and started attending him. Up to this point, I was amused by how slow and unbothered the staff were but then I couldn't stand that treatment anymore and left without my glasses. I complained to someone on the ground floor. I'm not expecting anything to be done. Will try again maybe next week just because I have to since I already paid for the glasses.
Happy with the consultation very friendly. How ever not happy with the customer service. I have ordered my Glasses over a week didn’t receive the updates regarding the collection, I have called on Saturday no answers but I got a call from them For them said i called they missed and I have asked for my glasses are ready for collection they said yes plz come and collet, I rushed to collect reception sent me to upstairs for collection. I waited for 25mints to collect my glasses The girl who saved me and other she was really slow and she went inside the room was laughing with other colleagues not even care about customers waiting time, I do understand that you have to be happy at work place also you have to think about your customers. Time Is valuable please encourage your staff to focus on waiting time.
Fantastic service. I was visited for eye minor condition, the exam is so though and the staff is very polite. Super pleased with my optometrist very competent, professional and easy to talk to. I am truly impressed. Highly recommended. They solved my issue
Friendly and professional staff. Made me feel at ease for my 1st appointment at this Branch. Exceptional Customer Service from the lady who helped me choose my new glasses. She was amazing.
I was given an appointment for eye test on 01/01/2023 at 16:00. They even send me a text confirmation. Called the store making the trip and there was no answer. Physically made the trip regardless and found them to be shut! No one from the store bothered to inform me about it. Would not recommend this place to anyone. Extremely disappointed. Very unprofessional.
The optometrist are fine and answer all question how ever the reception staff are of concern very poor service. I had called about contact lens firstly was waiting on the phone for over 30mins. Once some one picked up they put me on hold for another 10 mins. I was working at this point. Then I spoke to some one else they had no clue what was going on and told me to wait to speak to some one else. Finally I spoke to someone else and was told to order lens and pay over the phone I agreed to it and then they stated some one will call you in a minute to do that it's been over an hour havent received any calls . I then called them back instead and have been waiting on the phone for over an hour no answer. I have been with east ham specsavers for years and the service has not been as poor as it become. Not sure if I will stick with specsavers east ham any more. I don't think the reception staff want to do the work but instead avoid all phones calls purposely!!
Let me tell you about my experience today. I went in for a contact lense check. I wait for 40 minutes to be seen. One of their members of staff actually looked at me like i was crazy when i went up to the counter to complain. She then turned to another customer and smirked. Seriously? Not even an apology? And then when i am finally in the room, i am told that they can't see me because they don't have my prescription available in the lenses that i wear. One of their members of staff called me yesterday to confirm my attendence. She asked me if i had contact lenses and i told her that i had run out. She still told me to come in. They wasted 40 minutes of my time for nothing. Unorganized and untrained. AVOID AVOID AVOID.
Staff are pleasant and helpful. The only issue I’ve had is like with others leaving a review here is the waiting times. We ended up waiting for over an hour to be seen but the time slots on the website are every five mins. As I was able to book an appointment for me and my mum within five mins of each other. Management need to factor in the actual time a consultation takes and have slots set accordingly. I’m sure this will not only be appreciated by customers but staff also, who have to deal with frustrated customers.
I write this review sitting in the waiting area on such an uncomfortable chair. My appointment was at 1:20, it is now 2:17 and I have not moved. I have prompted staff members but no luck. Customer service is non existent, there are so many staff members and yet somehow nothing is happening. All I hear is when you taking a break? This place is a JOKE. Only come here if you have a few hours because this place is pathetic. AVOID AT ALL COSTS
I have gone back to specsavers after a long time. I needed somewhere reliable to get an up-to-date glasses prescription since I have been asked to stop wearing contacts. Optometrist are fine, the staff are fine in person. However, the waiting time to be get through on the phone is abysmal. I have tried at least three times during the day, all of which have left me on the line for almost 16 minutes- mind you I am working, so I do not have the time to sit for an half an hour. I receive a text stating my glasses are ready for pick-up and I plan to pick it up after work ; I rush as fast as I can to make it before closing time roughly arrive at 17:05 and there is a A4 print out situation on the closed doors stating they are closing early due to stock? this is a bit bizarre of a reason. Highly frustrating for someone who is works 9-5. Hence I have tried calling the next day and no one picks up the phone. Who is seriously managing this place?
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Specsavers Opticians London - East Ham map

Directions to Specsavers Opticians London - East Ham with public transportation

Kempton Road 10 meters
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Caledon Road 130 meters
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Ron Leighton Way 150 meters
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High Street North East Ham 210 meters
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Newham Town Hall 210 meters
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5
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N15

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