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Reviews, get directions and contact details for Specsavers

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At Specsavers, we aim to bring you the highest standards of service and expertise. All our stores are locally owned by professional opticians whose priority is to offer the best in eye care and hearing care. That’s why you’ll find this promise in all our stores.

When you choose Specsavers Opticians you are in safe hands. With a catalogue of over 1,000 glasses, showcasing the latest fashions, designer labels, colours and frame shapes from around the world, you can be sure to find the right glasses for you. But we know style comes second to your comfort. Which is why all our glasses are professionally fitted under the supervision of a qualified optician to ensure your new glasses fit properly and that you have clear, comfortable vision.

We also know that it’s not always easy coming in to the opticians without assistance, so if you or your loved ones are physically or mentally impaired, our Healthcall opticians will visit you at the comfort of your own home. You can inquire about home eye tests at just a few clicks of a mouse.

And we don’t just care for your eyes. Our team of audiologists offer a range of services from hearing tests at flexible times to advice on hearing aids. So whether you’re keen to book a hearing test or benefit from some expert advice, we’re here to hear.

We want you to be completely happy with your purchase at Specsavers. So if for any reason you have any concerns within three months of the date of purchase, we will put it right. No quibble, no fuss.

Why do so many people who wear glasses and hearing aids choose Specsavers? It's simple - whether you are in store or online we offer an unbeatable combination of style, value for money and expertise.

Address: 22 Crown Walk , Derby DE1 2NP, DBY, GB
Phone: 01332 294939
State: DBY
City: Derby
Zip Code: DE1 2NP


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Reviews
Tayub was wonderful in helping me select a suitable pair of sunglasses. His knowledge and patience made it easy for me to find the perfect pair that matched my style and needs. During my visit, there was some mix-up regarding the location of my glasses order. Maria quickly intervened to help resolve the issue. She was very friendly and proactive, ensuring the process was sped up and my order was located promptly. Her dedication to customer service was evident, and I truly appreciated her going the extra mile to make things right. Overall, my experience at Specsavers was great, thanks to Tayub and Maria's outstanding service. I would highly recommend this Specsavers location for anyone looking for attentive and professional eye care.
Everything about the process of having my eyes tested to having new glasses fitted has been excellent. Have been using Specsavers for several years now and don’t see any reason to change. I was particularly impressed with the lady who fitted my new glasses. Both pairs fit really well. I usually have to return a time or two for adjustments, but not this year.
Recent glasses not been good! Had seven visits to try and rectify the blurryness. Going for a refund, I honestly don't understand why this pair is so "off" Been in today, managers are ace!! They tried everything to fix the issue! Just a frame style that's not correct for my vision. I've asked them to put notes on my record so I don't choose that type in future. Very friendly, polite and patient with this being my 8th return visit! Refund collected
Didn't have to wait very long between being seen by the different departments. Everything was explained fully as I went along. Very thorough with the examinations. Felt comfortable in the surroundings.
It's an opticians, some times you are waiting longer than others depending on the busyness of the place this being said the staff here are absolutely wonderful, Jaz and Will are both wonderful and their customer service makes you feel like an old friend. It clean and bright and very easy to get too
We had our joint appointment today 17/05/2024 and can honestly say that the whole experience was a well deserved 5 rating. Sarah who I had the follow up appointment with and all the other staff are polite, knowledgeable, extremely helpful and very friendly. Definitely deserve 5
Wonderful staff and excellent customer service. The professionalism, care, time spend for my test by the optician should be appraised. Happy and thank you for the better vision!!
At Specsavers, the receptionist Olivia I encountered was nothing short of extraordinary. From the moment I stepped inside the door, they exuded an air of warmth and professionalism that immediately set the tone for my visit.Thank you April Their welcoming smile and genuine demeanor made me feel not just like another customer, but like a valued guest. Throughout my time at the reception desk, I witnessed their exceptional multitasking skills in action. Despite the constant flow of people coming in and out, they managed to maintain a sense of calm and orderliness, Olivia was, but genuinely invested in providing each individual with the attention and assistance they needed. What truly impressed me, however, was the level of personalized service they delivered. Despite the busy environment, they took the time to engage in genuine conversations, actively listening to my concerns and ensuring that all my questions were thoroughly addressed. Their patience, empathy, and willingness to go above and beyond to meet my needs left a lasting impression. In a world where customer service can sometimes feel impersonal, encountering such a dedicated and personable receptionist was a breath of fresh air. They embody the epitome of exceptional service, and it's clear that they take great pride in their role as the face of Specsavers. I left the store not only with a sense of satisfaction about my visit but also with a newfound appreciation for the invaluable contribution that this outstanding Olivia makes the overall customer experience. They are truly deserving of recognition and praise for their unwavering commitment to excellence. The optician Enna herself was amazing she handled us with care and was very calming .I cannot recommend the derby branch more
Lovely experience from Mary and Sharon , who have known Alanah our daughter for many many years ,she has special needs and they ALWAYS talk to her and show her the greatest respect . Well done !!
5*service from start to finish. Iqrah who took my registration details was efficient polite and very welcoming. Sarah the Optician is the best yet, a thorough professional eye test, very friendly and a excellent service as always. Thank you.
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