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Shell

  1. Musselburgh
  2. Edinburgh? Gas Station
  3. Musselburgh Gas Station

Reviews, get directions and contact details for Shell

Shell
Address: 1 Edinburgh Rd, Musselburgh EH21 6DN, UK
Phone: 0131 653 2913
State: East Lothian
City: Musselburgh
Zip Code: EH21 6DN

opening times

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

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related searches: Shell near me, Petrol station musselburgh
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Reviews
good evening...I wanted to inform you that last night at 7 I was at the petrol station in Musselburgh...in 1 Edinburgh Road...the automatic car wash didn't work...the staff didn't refund my money and I'm not I was helped.. not very professional people.. I'm a taxi driver and I go there every day... I'll never go back again... terrible service...
I was sold a faulty gas tank. It would not connect to my bbq. When I took it back the following day to ask for a replacement I was told that I can only have a replacement if I returned it on the same day of purchase? I mentioned that this is not acceptable and was put on the phone to the manager. He said if he exchanged it he would be out of pocket £120.00 as a fee from Calor, so he wouldn’t do it until he spoke to Calor gas first! He told me he would phone me the following day. That was 4 days ago and I have heard nothing! Terrible customer service, understaffed and under trained. I phoned calor gas separately who told me they have not followed the correct procedure and they would raise a complaint to the store. They asked me to go to another dealer for an exchange which I did and it was very simple. They will be getting my business in future.
Staff was constantly on their phone during the whole duration of my visit. The coffee machine wasn't topped up, no lids. The toilet was a mess and there was no toilet paper. Felt a bit run down, but it does serve its purpose in terms of refueling.
The blonde haired female behind the counter named Christine is in the wrong job! She is plain rude, I tried to be pleasant when I witnessed her with the customer in front of me a young girl when she was nasty to her and I received the same attitudes. I Will definitely not be going back in there. Pay at pump for me at Tesco from me from now on!!!
Yesterday Saturday 04.02.2023, at 5 o'clock in the afternoon, I stopped by Shell to top up my electricity key. I do this thing every month since I moved to the Fisherrow area.nIt was the shift of Mrs Christine, who actually refused to serve me, saying that she doesn't know if the key is Scottish or Power Gas and it can't be topped up there. Once again,I mention that I top up the key EVERY SINGLE MONTH at Shell. Every time we go theremy husband or I on her shift, she seems bothered by whatever we ask her and she has a very arrogant, superior,rude and mean attitude towards us. We don't know if it is because we are immigrants and maybe the lady is selective in terms of the way customer service and is guided by criteria of race/color, etc.nI have never encountered such behavior before and I am sure that I am not the only person who has been struck by arrogance of Mrs Christine, but such people should not work with clients.
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