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Serenity Dental Surgery

  1. Burnham-on-Crouch
  2. Burnham On Crouch Health
  3. Burnham On Crouch Dentist

Reviews, get directions and contact details for Serenity Dental Surgery

Address: 2 Station Rd, Burnham-on-Crouch CM0 8BG, UK
Phone: 01621 783065
State: Essex
City: Burnham-on-Crouch
Zip Code: CM0 8BG

opening times

Monday: 8:30 AM – 4:30 PM
Tuesday: 8:30 AM – 4:30 PM
Wednesday: 8:30 AM – 4:30 PM
Thursday: 8:30 AM – 4:30 PM
Friday: 8:30 AM – 3:30 PM
Saturday: Closed
Sunday: Closed

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Reviews
This practice has recently been under new management and i must say i was very impressed. from the sign to the new door. I have been a longstanding patient here and zero waiting time, all my treatment explained thoroughly with x rays and was done there and then despite only being an exam. Top service. Thanks
8 years ago (14-11-2017)
Great experience. Recently has changed ownership and from start to finish I was thoroughly impressed. Ran on time, gave me all nhs and private options with zero pressure and even done my treatment for me there and then. Would highly recommend. I haven been to plenty dental practices in my time and this was the most calming by far. Many thanks
8 years ago (30-10-2017)
After being a Quest patient in maldon for a number of years and absolutely not happy with them I decided to move to Serenity. I needed an extraction quickly as I was in a lot of pain. After past experiences with quest (none of them good) I was very frightened of dentists. Until I went to Serenity. The extraction was very quick and painless and the dentist (not sure of her name) is absolutely lovely! I now like visiting the dentist and she has cured my fear. Couldn't be a better service and anyone that is unhappy with their current dentist I strongly suggest you switch to this surgery. I've been there 3 times now and not once have i had to wait longer than my appointment time. Superb. Thank you serenity
8 years ago (26-09-2017)
Today 05.09.2017 Serenity Dentists (formally MacFarlane) charged me twice for NHS repair treatment carried out with the 12 month Guarantee. I have since reported them to NHS customer service who have opened a case. If they don't refund me they can be struck off the provider list apparently. It is appalling a dentist surgery are not aware of their NHS obligation and double charge like this. Who else out there has been caught out??? I would like to add on 13.09.2017 that the response below is a complete and blatant lie. The surgery insisted on charging me at the morning visit, receptionist argued that you only get 1 repair within 12 months even after checking with someone else! We contacted them first at lunchtime to express we were taking further action. After 2 hours we had to ring a second time to told someone would ring back, they didn't. After our third call to them at about 3 o'clock they finally relented and offered a refund which I collected after work that afternoon. So there you have it, an overcharge, an argument, no apology but finally a refund. Hope this never happens to anyone else. How appalling they are still prepared to lie when I have a call log and recording service at home! 26.09.2017 Hello again Serenity! 1. Explain how you charged me correctly? 2. Don't worry about a keyboard exchange, I am more then happy to tell you to your face you tried to rip me off! 3. When I am overcharged by anyone unnecessarily and it requires me to return to you leaving work early at a cost to me; yes that does require an apology. 4. I wasn't offered tea at any point! Perhaps if I was and you adequately explained yourselves with the facts this matter could have been dissolved quickly. 5. No amount of your smarmy replies will detract from the fact that you handled this matter inappropriately and continue to seek approval for your actions and lies. It's pitiful at this stage, but I have nothing else to say to you only to offer the advice; should you not wish to have a piss poor review - act appropriately!
8 years ago (26-09-2017)
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