Screwfix

I was so impressed with the service here!! A young woman helped me -for quite a while- trying to figure out how to best get outdoor extensions for 3 plugs for my Christmas lights which was no small feat! Very knowledgeable, helpful and tried to ensure I wasn't spending too much, especially if there was an easier way to sort things. So friendly and made me feel like I wasn't as ignorant as I am Give this girl a raise!!

Ordering for collection is great and can’t fault the Screwfix brand. However the staff in this branch were less than helpful at my collection and behaved as if they were being forced to serve the public rather than trying to welcome customers and enjoy their jobs. Language was a bit choice from behind the counter area as well with colleagues messing about with each other. I’ll be avoiding this branch as much as possible and using one of the many other more friendly, helpful, professional, welcoming branches.

Very helpful staff good one

Absolutely shocking customer service. Was spoken to like i did not matter and was spoken over so many times. Given attitude by the younger woman who served me. I was in collecting for my diasbled brother in law and this is how i was treated. Certainly wont be back to this store.

The best customer service I have received in quite some time. I ordered an item online for same day collection. Due to traffic, I arrived just after 16:00hrs and the store closed at 16:00hrs. The staff were outside just about to lock up and initially told me they were closed. However, when I was walking away, the manager I presume, as he had the keys asked if it was an online collection. When I said yes, he opened the shop back up and went back in to collect my item. This was above and beyond what I would have expected and saved me a lot of trouble. Overall, great shop but even better staff. Thank you.

Staff are very helpful and cannot do enough to get you what you want, if they have it. I went in today and a kind lady member of staff got me my product literally as it was coming in the back door from the delivery truck.

Not a good experience, they could not find my order, , I asked if the discs had screw centres, I was handed the disce and asked to leave. I never noticed they were not screw type . Now I have to return them. I will go elsewhere and get the screw type. These are poor quality. I will have to check that my on line payment has not been taken ,we I was told there was no record. So I paid at the counter.

Reasonable stock levels but it's only a day or two wait to get out of stock items into the branch. Reasonable prices so not worth spending time hunting around numerous suppliers for smaller orders.

Quick to get you what you need. Order online to pick up

Very kwick and smooth service, the stores are well prepared for COVID related arrangements in terms of number of people inside the store, sanitising booth, floor marked stickers etc. One of the staff members asks for confirmation Ref Code and you literally walk out in less than 3 mins with your goods. Fantastic.