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Santander

  1. Caernarfon
  2. Gwynedd Bank
  3. Caernarfon Finance
  4. Y Felinheli Bank

Reviews, get directions and contact details for Santander

Santander
Address: 1 Bridge St, Caernarfon LL55 1AB, UK
Phone: 0845 765 4321
State: Gwynedd
City: Caernarfon
Zip Code: LL55 1AB

opening times

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 10:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

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Reviews
I have just had yet another horrid experience at the Caernarfon branch. I was due to have an appointment to open a 123 account & dashed over from where I was working 15 miles away for my meeting. I was left waiting even though I had an appointment & when finally the adviser did decide to see me , she treat me so condescendingly that I felt belittled & totally unvalued as a customer. I felt that it was not possible to go through with the appointment as it was unlikely to have a good conclusion, because I was so upset. In the end she apologised in a very patronizing manner. I did not want to deal with her . I did get someone helpful to look at my savings account last time & set up an ISA for me, but she was the exception in this branch. I have in the past removed my mortgage & insurance from Santander because of the treatment I have had there. The only reason I keep going there is the staff that work on the counters have always been professional, lovely helpful people that have always done there best for me, I do not understand why the advisers are so hit & miss. Banking is a very personal matter & it would be good if everyone could be treated respectfully, even if they are in work clothes. I sent this email to the complaints department & they did not bother replying
13 years ago (11-09-2013)
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