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Reviews, get directions and contact details for Saint Helens Jobcentre Plus

Address: Gregson House, 2 Central St, Saint Helens WA10 1UF, UK
Phone: 0800 169 0190
State: Merseyside
City: Saint Helens
Zip Code: WA10 1UF

opening times

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 4:00 PM
Saturday: Closed
Sunday: Closed


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Reviews
After ringing on numerous occasions to the main line to try to set up meetings to get local residents into training and education on free funded courses with no avail. Being told will be called back within a few hours .. Currently third call in a week on hold for 55 minutes and growing today alone. I’m disheartened to say the least, never mind the people ringing to look for work .
Was told by someone working there its only a 20 minute walk, no it takes 15 minute on a bus to get into town learn to use tech please Also the amount of bullying I've suffered is immense, I've been sanctioned for having a anxiety disorder and not being able to answer the phone which I told them several times but was ignored horrendous people, vile and discriminatory
I cant speak for everybody but given my circumstances i was so nervous to go in as you never feel heard. But today i was greeted by Megan who spoke about my case. She was kind, patient and not pushy in the slightest.. for the brief chat we had I felt like she actually cared. Just wanna send my thanks.
4th day of ringing to be ignored, considering everything is online these days, it shouldn't be impossible to speak to someone on the phone. Everyone knows how poor the customer service is but nothing is done about it. No wonder there's so many unemployed people, the job centre don't help with these numbers.
Waiting on the phone so long and the close the automatic 4 times the same think
I can't imagine anyone on this site voting Tory, and if you did then you have no one to blame but yourselves for the lack of help. I have found that the staff are polite and kind, despite the avalanche of work that I assume they have to sort out. However, this is no excuse for complacency of which I have found with some staff.
NO WONDER SO MANY PEOPLE WALK AROUND UNHAPPY. YOU CAN'T EVEN TALK TO A HUMAN HERE ANYMORE. THE SYSTEM IS TOTALLY DESIGNED TO MAKE YOU GIVE UP.
Having been on the phone for 1 hour I gave up and put the phone down . This system is definitely not working no wonder people are depressed if this is the way this department is run and we are supposed to be more advanced in the way things are done . How are you supposed to get help when you can’t speak to someone
It's hard to contact them directly as there is no separate number to get them on
Don’t know what there doing and not fit for purpose. Incompetent and run poorly. I’ve been waiting for 7 month for a medical that was suppose to take 2 months. They lose paper work, constantly make mistakes and mess you about.
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