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Russell Smith

  1. Felixstowe
  2. Felixstowe Shopping Mall

Reviews, get directions and contact details for Russell Smith

Russell Smith
Address: 53 Hamilton Rd, Felixstowe IP11 7BB, UK
Phone: 01394 282569
State: Suffolk
City: Felixstowe
Zip Code: IP11 7BB

opening times

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 5:30 PM
Friday: 9:00 AM – 5:30 PM
Saturday: 9:00 AM – 5:30 PM
Sunday: Closed

Update Info

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Reviews
Nice clothes, expensive but reasonable sale reductions. Staff are rude and arrogant, unapproachable. They were just chatting to each other, avoiding g eyes contact and overheard them making disparaging remarks about customers. Will not go back
7 years ago (05-04-2018)
Excellent service, great staff and good range of quality brand items for a local store. Todays Xmas gift purchase (a Kipling bag) came with a specially wrapped gift box, tissue paper, gift bow - all free of charge! (see photo) - a very personal 1:1 service not available online or in major high street chains!
8 years ago (28-11-2017)
Rude Rude Rude. The staff grin like Cheshire cats whilst being bitchy. I have never been subjected to such appalling service.will not be returning!
8 years ago (27-06-2017)
Russell Smith has a lot going for it because of its wide selection of fashion and accessories. However, they seriously need to invest in a Window Display Artist as their window displays do not look very professional. It needs to be more vibrant! As for inside the shop – too difficult to walk around comfortably as there is too much of the same designs on the many rails. Come on Russell Smith lets move into the 21st century! Had a bad experience in the lingerie department one day, uncalled for bitchiness., all done in the sweetest manner. Won't be visiting that department any time soon.
10 years ago (07-12-2015)
Poor customer service. Brought from the underwear department and was not able to get a refund when needed. For an independent store in a small town like Felixstowe, I would expect the staff to do as much as possible for their customers. This is not the case and was very disappointed. Will not be returning.
9 years ago (25-04-2016)
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