Roux At 27

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Address: 27 Marmion Rd, Portsmouth, Southsea PO5 2AT, UK

Phone: 023 9275 4007

Website

State: Portsmouth

City: Southsea

Zip Code: PO5 2AT

opening times

Monday: 10:00 AM – 5:00 PM
Tuesday: 10:00 AM – 5:00 PM
Wednesday: 10:00 AM – 5:00 PM
Thursday: 10:00 AM – 5:00 PM
Friday: 10:00 AM – 5:00 PM
Saturday: 10:00 AM – 5:00 PM
Sunday: Closed

Update Info

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Reviews

Brilliantly helpful, reasonable prices.  Lots and lots of knowledge about diamonds compassionately shared.

 8 years ago (03-05-2017)

I took my engagement ring there for repair.  I asked for it to be rhodium-plated whilst bring repaired.  I returned to the shop and asked for both mine and my husband's wedding rings to also be rhodium-plated.  Our wedding rings came back first and mine was imperfect.  After I left the shop, I noticed it had a scratch on it and was not finished to a high standard.  So I returned to the shop where they sent it off again.  It was returned and perfectly finished.  Then I received a call to say my engagement ring had been returned and was perfect.  I took it away and noticed that under light at home, it had not been rhodium-plated and was too big.  I returned again to be told 'oh yes!  They must have over-looked it'.  The lady measured the ring and told me it was still a size L - who was I to say otherwise?  Unless my finger has dramatically shrunk.  Then I returned for a final time and was told that the jewelers though it was actually a gold ring (despite instructions on the receipt to rhodium-plate it) and that was why they hadn't done it.
So, 7 trips later, I had my jewellrey back.  Front-of-house customer service was good, but I would not recommend this place at all.  These rings are so precious to me and were not treated as such.  What a huge disappointment.  Choose somewhere else to get your repairs done.

 8 years ago (21-11-2016)

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