Rolex Watch Co Ltd

Absolutely disgusting!!! Lume pip fell out of my Tutor BB58 which is a year old. Took to store to send back to Rolex at Kings Hill for repair. Went to collect yesterday from store only to find that although the pip had been replaced, the bezel was loose no crisp click and had shocking amounts of back play! What has made me furious however, is that the watch bracelet was NOT my original one. Instead it returned with a clearly older much more heavily used bracelet from another watch. Links were stiff as well as being highly polished where it should be brushed, yet heavily scratched and dented showing clear signs that it had belonged to someone who works at a desk. The store manager was more than happy to send it back again to rolex however I'm so angry and disgusted the more I think about it!

Don't even know what their own watches look like and they make the things. From a company that charges the earth for their watches you would expect a much more personal approach and service, but no the the receptionists hide behind bullet proof glass, they said my watch was a fake but couldn't even tell me why when he tried to point it out that it's a fake, he couldn't he was gob smacked. actually I challenge Rolex to prove my watch a fake I've owned it over 27years it works perfectly like new and never had a service POA via rolex and I sponsored the one of the class winner

You only need one watch apart from when it is for service and repair Rolex used to offer a loan watch ⌚ but not this time ?

As a Rolex customer & Aerial photographer, I couldn't resisting capturing some shots of the Rolex service centre at Kings Hill using my drone last week. The customer service from Rolex has always been excellent & I can't wait to reach the top of the waiting list for my next watch.

It should have been 5 stars bar one person in the service department who "appeared" half asleep when I asked questions on relevant subject matters. The 2 chaps I spoke to Ian and Craig, my hat off to you. Well as a new customer on my first time, I cant fault it all bar one or two very minor fripperies, that one can allow the current C19 issues against. The watch a new old stock grey import from New York, went back to Tudor/Rolex for a full service and refurbishment and came back totally superlative. The stops were pulled out here and for my £320 I am left partially speechless on the quality of the work.

I had sent a vintage timepiece ca 1960s in for servicing. They came back with an estimate saying that they would like to replace the bezel, case, caseback, dial, and hands on the watch. I reminded them that they were dealing with a vintage piece in good working order, and by putting the original movement into what's essentially a new watch, its heritage would be compromised. I then requested them to simply service the watch. They refused, stating that all the replacements were deemed necessary to "repair" the watch. I was unaware that the watch was ever broken or in need of repair. So after two month's worth of time wasted, I asked them to send the watch back to me.

Very helpful staff and brillant communication . Beautiful place. Well worth visiting

Appalling service. I drove my 88 yr old mum and 90 yr old dad over half an hour to find they were unable to mend a very small brake in original strap 1956. Strap looks remarkably similar to my 2014 strap. No alternative suggestions given other than buying and having fitted a new leather strap from them. My mother was never given the price and forgot to ask and guess how much that cost £141.07!! After 20 mins they said they’d fit new strap and we could return after lunch to collect. Not ready on return and waited another 20 mins. Lessons learnt. Can’t get there by public transport. Don’t trust Rolex to give you impartial advice. Rolex rip off leather strap merchant

A very professional and courteous service center for your Rolex time piece. Security is second to none, Fort Knox WATCH out.