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Roko Health Club Nottingham

  1. Nottingham
  2. Nottinghamshire Gym
  3. Nottingham Gym

Reviews, get directions and contact details for Roko Health Club Nottingham

Roko Health Club Nottingham
Address: 442 Wilford Ln, West Bridgford, Nottingham NG2 7RN, UK
Phone: 0115 982 7799
State: Nottinghamshire
City: Nottingham
Zip Code: NG2 7RN

opening times

Monday: 6:30 AM – 10:00 PM
Tuesday: 6:30 AM – 10:00 PM
Wednesday: 6:30 AM – 10:00 PM
Thursday: 6:30 AM – 10:00 PM
Friday: 6:30 AM – 10:00 PM
Saturday: 8:00 AM – 7:00 PM
Sunday: 8:00 AM – 8:00 PM

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Reviews
A sorry excuse for a health club. The place is dilapidated and in a sorry state of disrepair. Evidence of rodent droppings in locker in the changing room.nYou are only important up until you sign up for membership, and watch out for the draconic 3 month's notice period they tie you in for.nThere is almost always something out of order, a couple of treadmills, a toilet cubicle or two. Everything is shabby, you'll only really start to notice it once you've been going for a whilenThe men's changing area and toilets often stink of urine, they're so bad sometimes my son retches at the smell.nThe gym floor is a mess, it's a game of hunt the weight plate a lot of the time as no one cares about tidying up, the staff are completely passive and so there's very little discipline with putting things back.nThe sauna is currently a rotting mess, with hazard tape covering all the broken benches.nThis month saw random closures which I suspect are to do with the dire financial position the business is in. I would recommend not joining as I wouldn't be surprised to see the business put into administration at any moment, swallowing up your membership fee in the process. Stay away.
Not for families….. complete waste of money. Children splash pool completely closed off on a Saturday morning. I was told to use the main pool with 2 non swimming children. Clearly safeguarding children and their safety rates low for this company.nThis is no the package I was sold!
Worst customer service I’ve ever received off Angela Goodger. Had a 3 month membership commencing from February - April. At end of March I asked to cancel the month of April due to relocation - they gave me a contract to sign to do so. The next day I get an email saying I’ve got to pay membership till June bare in mind I only had a 3 month membership that didn’t extend to cancel the 3 months????? The next day I went in and was told by a member of staff on reception that as long as I pay the month of April the contract would be finished and that was it . I did so even though I didn’t use the gym once in April and ever since they have been trying to charge me for the month of May and now an extra 20 pound for something else???? I’ve been trying to contact this Angela as the staff on the reception might not aswell be there because when u ask them something they just pass you on to this Angela who’s never there and ultimately uncontactable. Now I finally got in contact with Angela she has clearly had no customer service training and she is now saying she won’t resolve this because she can’t ’verify my experience’ ???????? Very rude and had no intention of resolving the issue that roko’s incompetent staff has caused. What a joke absolute embarrassment of customer service never mind it’s 50 pound a month - won’t be coming here again and wouldn’t recommend the rude and money thieving staff .
Really pleasant and active experience. The gym is well equipped and the staff are very friendly. My free PT session with Harry was very encouraging as it was tailored to my fitness objectives. He certainly made the session both productive and enjoyable. It felt as though I was training with a gym buddy. I can say I left feeling delighted and fully energised.
I was utterly gob smacked when I got a parking ticket for parking in thier own carpark while attending a baby class Roko gym. I went in to tell reception and was told it's nothing to do with them and I shouldn't have parked in the van area and should have read the signs I've never come across a van area before and was totally unaware see my attached pics, the white signs where I entered the carpark are really clear aren't they?! I've made a complaint and won't be paying or using Roko again!
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