Robinsons Removals (Oxford)

We were delighted with the service we received from Robinson’s removals. Having changed our removal date several times due to chain problems Robinson’s patiently waited for us. The young men who moved us from Abingdon to Oxford were brilliant. They arrived exactly on time, And worked so hard and never stopped until the whole van was empty. The carpets were covered with plastic film and there were no dirty foot prints anywhere. Absolutely no breakages a very professional service. Would recommend.
5 7 years ago (24-02-2018)

Robinsons have provided us with excellent storage facilities and have managed to achieve the impossible. We thought we would never get our Victorian furniture into our house, but their men worked magic – an apparently impossible job completed with thoughtfulness and skill. Robinsons are not just movers - they are problem-solvers.
5 7 years ago (03-04-2018)

Wanted to say thank you so much to all of you for exemplary service, patience when I had (probably meaningless) questions and finally the delivery of my belongings on Friday 12th January. I had a busy weekend getting everything unpacked and arranged and am delighted that there was absolutely no damage to anything. Thanks ever so much for your service, I truly appreciate everything you did to make my move smooth.
5 7 years ago (01-02-2018)

Good collection from the NW, but a dire delivery experience down at Didcot. Only a small proportion of contents arrived on the agreed delivery date, leaving us with no beds to sleep in. We had to find a hotel, paying rack rate for the night at our own cost. We then had to take emergency work days off on the following day. No apology, no refund of costs. Pretty disastrous experience. If you do opt to use, double check whether they are actually delivering on that date, or intend to deliver on the following day, so you can plan for the extra disruption.
1 7 years ago (28-12-2017)

DO NOT USE FOR HIGH VALUE CONTENTS The staff at Robinsons Removal Abingdon are friendly and helpful, the warehouse where goods are stored is orderly. Sadly while the face of Robinsons is great the care they take with your contents is dreadful. I had my contents shipped from NZ. Before the marine insurance expired, the claims officer for the marine insurance visited the Robinsons warehouses with us and unpacked every container and viewed all items to check for damage during transit. All of the items damaged in shipping were repaired. After which my contents cover was in place while the items were at Robinsons, before being moved to my new home. I had £15,000 or repairs and replacements to my antique furniture caused by heavy items being placed on weak items in the container, and generally items being squeezed into the container and roughly treated. I had one new very large bedroom chest of drawers in the original packaging that was stored separately in the warehouse. Robinsons used this as a workbench and I assume while sawing wood the sawed off the cardboard and the corner of the chest. The internal Claims department used every argument they could to avoid reimbursing my insurance company and my excess. At one point they offered a derisory £250. I was able to provide my insurer with proof at every step the the Robinsons Claims dept where both lying or simply wrong. In the end my insurer gave up when the Claims department pulled down the shutters and simply ignored all correspondence. As a result, my premium has risen significantly. Thank you Robinsons Removals. Worst of all is the unethical policy applied within the claims department which operates to shut down all claims of a size which they know the insurers will eventually give up on. This is obviously a company wide widespread policy at Robinsons because their motor insurance applied the same approach. The very large removal truck also backed into my house and ripped of the guttering. I had neighbours who witnessed the truck, I sent pictures on the day to Robinsons and their motor insurance cover did the exact same thing. They ignored all the facts presented to them and after a point no longer communicated with my insurer. A message to Robinsons, the amounts may be small in terms of my insurers but they are singnificant to me as an individual. I am appalled at the totally imbedded unethical procedure and policy you apply to client claims. Accidents happen we all accept that, hense insurance cover. You are clearly more interested in your premiums than doing the right thing for clients. I have every email and retained every piece of documentation supporting my claims. If I had the energy I would take this further.
1 7 years ago (21-10-2017)