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Reach Design & Build ( Loft Conversion Specialists )

  1. Cwmbran
  2. Cwmbran General Contractor

Reviews, get directions and contact details for Reach Design & Build ( Loft Conversion Specialists )

Reach Design & Build ( Loft Conversion Specialists )
"The Studio is located on King Street East in Old Town, the historic center of Toronto and just two blocks from St. Lawrence Market, one of the most renowned food markets in the world. Occupying a two-level space, the Studio is punctuated by twin staircases and two dramatic Light Clouds of 150 light fixtures billowing overhead. Furniture and accessories are arranged on both levels into 27 fully styled “rooms” to help you envision how pieces may work in your own bedroom, dining room or living room. Two eye-catching Swatch Walls, themselves pieces of art, show 300 fabric and leather samples. More than 100 dining chairs are available for test drives, a representation of the largest assortment of modern chairs in the world."
Address: 12 Juniper Cres, Cwmbran NP44 6EH, UK
Phone: 01633 862992
State: Torfaen
City: Cwmbran
Zip Code: NP44 6EH

opening times

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: 8:00 AM – 6:00 PM
Sunday: Closed

Update Info

related searches: loft conversions, wales loft conversion
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Reviews
We landed here accidentally. We.found couple of beautiful unique pieces which I was willing to buy. What made me hesitant to buy from the place was their unflexibility and lake of customization. After reading the so many 1 stat review, I definitely would not buy from them.
We set out on a new journey in life, selling our home and all its contents to start fresh in the City. Living in a colonial home for over 20 years we had wonderful traditional furniture. We decided to go for a more modern look and could not have found a better place to learn and find the look that best suited both our tastes, budget and needs. Design within Reach is just a fantastic place to learn and see the high-quality modern/classic modern options that may appeal to you. The selection is somewhat overwhelming, but thanks to their professional and knowledgeable sales staff it was a great experience. Over multiple visits our salesperson, Trevor, walked us through the furniture we liked, what the design pieces we liked were intended for and their best use in rooms. Together, over multiple visits to the store, it became clear what furniture we not only loved, but what made the most sense for what we wanted to achieve. Trevor was our guide throughout the whole process. He did not sell us furniture he worked through a process to make us happy, and our dream look become a reality. If you’re in the Toronto, ask for Trevor. You will walk out of the store knowing that the selection you ultimately land on is best for you and why. Plus you will have an enjoyable experience, the young man is both knowledgeable and wonderful person to learn from and converse.
We ordered an expensive sofa and chair from DWR and the material was of poor quality. It started pilling immediately. Not what I would expect for the price. Also, we ordered an ottoman with 16 week delivery and it came with the wrong legs. They are making us wait 16 weeks to correct their error. They make you act like they are doing you a favour by selling you furniture. I WILL NEVER SHOP HERE AGAIN.
Do not buy from this company. Sold me a defective chair and then gave me the run around for a whole year now. They keep telling me someone will call me to start the process no one ever does. When you call them back they apologize and ask for you to hang up so someone can call you. Asking to stay on the line apparently is not an option. You call Herman Miller they say they do not have manufacturers warranty and you need to deal with reseller. Ive sent countless email been on hold for hours at end and every time its the same excuse. Save the hassle and go with Steelcase or someone else. Their supposed “12 year warranty is a scam”. I wish I saw these reviews before buying its no wonder their rating is so bad.
I love their products but buying anything here is an act of frustration. I ordered an office chair, and it required several calls and emails and followups to ensure that the chair arrived when I was home, no option provided to schedule a delivery. Then Fedex dropped off two chairs instead of one. When I called DWR they didn't even flinch and said I have to print a Fedex slip and arrange for the shipment back with Fedex myself, so I have this giant box sitting in my house for ages. Buying a high end chair here required an awful amount of time and labor on my part.
Worst customer service I've experienced in my entire life. The store was empty of customers, there were 2 sales staff in the store. They didn't offer us any help or did they inquire about what we were looking for. When we asked them for assistance despite being 5m and 10m respectively sitting at their desks they didn't respond to our questions until we asked 2-3 times as one was on their computer and the other one was on their cell phone. At this point they finally decided to humor us with a reply they gave us very lackluster explanations and only after several minutes of frustrations trying to adjust the model of chair we wanted to test in-store to see if it fit me properlyThe only reason why we even came to the showroom in Toronto in the first place before purchasing it. They finally remembered that the show model they are displaying is in fact broken and that what I have been attempting to adjust the entire time was not a user error on my part as was suggested multiple times by the sales staff but was in fact a defective product they are displaying in their store. Even if they had not remembered their show product was defective, had they gotten up and stopped looking at their phone and just attempted to see what the issue I was having was they could have easily seen that the product was broken and informed me as such. This is all disregarding the fact that they have defective products in their showroom to begin with which isn't all that inspiring to claims of the 12 year warranty that I am supposedly receiving with my product. I don't think I've ever felt so disrespected shopping at an establishment in my life. I'm not sure if they treat everyone who walks through their doors like this or it is just because I am young and like to wear a hoodie and jeans as my casual wear but I don't think I should have to wear my suit in order to be given the time of day when shopping at an establishment such as this. If you don't plan on wearing your Rolex, bring some designer bag or wear your business suit for your own personal shopping, I would recommend on shopping elsewhere unless you have the expectation that the staff with no one else in the entire store treat you as a thorn in your side and a bothersome window shopper.
There are a lot of negative reviews in here, but my experience was the exact opposite. I went in store and the staff was very helpful. They helped us check out a bunch of the chairs, didn’t rush us, didn’t try to sell us on anything. We ordered a chair with them in store and it arrived right around when they said it would. I bet many of these reviews are from online orders....I’d suggest going in and talking to the staff. I’ll be back next time I need something.
Beautiful, quality furniture. It took a while to get but was worth the wait. Meagan and Robin gave wonderful service! SY
Went to the store despite reviews & was helped by Meagan. Great experience. Some places are more apprehensive to help me because I wear casual tshirt and loose sweatpants to test furniture for comfort, and they expect me not to purchase. She was more than happy to help me whenever I asked & would leave me alone when I needed it instead of hovering and pressing for a sale like many places. Had to take longer than most people to test each chair because of pain problems. She was very patient. Still not completely decided on the lounger to get, but she also helped me look at office chairs. Decided on the HM Aeron, and joked about how crazy expensive they are at final check out and she was still kind enough to tell me I can take my time to decide if it's too much or continue instead of just pushing through with the sale, which I think most salespeople would just push it through. I'd probably give Meagan 6/5 for my experience. So, the in-store experience was great so far, and most reviews seem to be about having trouble online. I'd suggest going to try some out instead of just buying everything online.
I sincerely advise to purchase from another stockist when possible. For returns, they charge a hard 10% restocking fee. Legally, the policy is that this fee is capped at $500 per item. However, DWR customer service tried to charge us more, refusing to provide an accurate estimate of return costs initially quoting us $1800 in return fees on an $8000 dollar table. We had to ask multiple times for a transparent cost breakdown, reinstating their return policy, to get the $500 cap honoured. It has now been two weeks since the table was returned to them and they still haven’t processed a refund. In addition, one of our earliest purchases of a bed frame costing over 10k was delayed over 6 months, as they first delivered the wrong colour and then could not remember what colour we ordered. We have never had any of these issues with their competitors. Restoration Hardware allows us to add items to open orders without incurring extra shipping, and has never been late on any pre-order items. DWR does not deserve customer loyalty. Moving forward, our family will be looking to purchase elsewhere,
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