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Quality Foods

  1. Southall
  2. Southall Food

Reviews, get directions and contact details for Quality Foods

Quality Foods
Address: Witley Industrial Estate, Witley Gardens, Southall UB2 4ES, UK
Phone: 020 8571 6966
State: Greater London
City: Southall
Zip Code: UB2 4ES

opening times

Monday: 8:00 AM – 8:00 PM
Tuesday: 8:00 AM – 8:00 PM
Wednesday: 8:00 AM – 8:00 PM
Thursday: 8:00 AM – 8:00 PM
Friday: 8:00 AM – 8:00 PM
Saturday: 8:00 AM – 8:00 PM
Sunday: 8:00 AM – 8:00 PM

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Reviews
Huge collection of Asian and Indian foods available. All types of Indian vegetables and spices available under one roof.
Given the lack of availability of fresh food in the UK, this supermarket is fantastic for providing so much fruit and vegetables all in one place. The great range of what you can buy - including Ayurvedic products - is exactly what we were looking for. Not to mention, so many delicious South Asian foods.
POSITIVES: Quality food products. I found this place to be economical too. Items are well displayed with easy access. Spacious enough too. NEGATIVES: Only negative I can point out is that 'I wish the staff at the till to be bit more warm and welcoming in their approach to customers. I had couple of experience now that they don't wish the customers, there is no smile either'. Makes a difference to the customers in my opinion!
Its a big store with so much variety of Indians things specially spices, snacks and fresh vegetables, groceries, fruits with reasonable prices. Some items are high priced and some are very cheap as well. Car parking is bit congested and the refund mechanism, we may easily forget to claim that back. But for news we can get most of the Indian food items over there. The major concern is staff quality, as they never mind and treat customers very badly. I have reduced the rating only because of staff. The Diwali crackers are heavily priced and the staffs are utterly poorly serviced on fireworks section.
BEWARE OF PARKING SCAM AT QUALITY FOODS IN SOUTHALL! On December 23, I visited Quality Foods in Southall. They offer a parking programme where you pay £2 for a 2-hour stay and get your money back after you finish your shopping. However, on December 23rd, when I inserted £2, the machine did not print out a ticket. I attempted to get assistance from the store manager Ashok, but he refused because he said that even though they owned the parking spaces, Horizon Parking was in charge of managing them. I attempted to locate the parking attendant but was unsuccessful due to Ashok's complete lack of assistance and appalling customer service. One of the store employees I spoke to after wandering the parking lot reported they saw him enter the toilets. I waited for him to exit the toilets for nearly 30 minutes! before telling him what had happened. He then led me over to the machine and explained that the circumstance I found myself in was not feasible, showing how it worked with the following client who had just paid for a ticket. As a result, I assumed I could have done something incorrectly. However, a different customer soon arrived and said that he had experienced the same problem as me, except that it happened on the second machine. We don't have the same selection of Asian foods in our area, so I spend at least £100 at Quality foods in Southall each time I visit. Needless to say, I won't be going back to there because it is obvious that they don't value your business and you will constantly be concerned about being conned. If you've experienced the same problem, kindly leave a remark since I'd like to know how frequently it occurs.
Store have a wide variety of products and prices are also very decent. The only negative point is their customer services is very poor. Staff not friendly or helpful at all. If attention is given on customer services this place can easily achieve 5 stars
The cashier added one more biscuit in the price list. Which costs me extra 0.39p. This might be a small amount but next time I won’t trust them. And want to tell that people that check your bill before you exit the store.
I love quality foods because they always have fresh vegetables and fruits even though it's a bit expensive than other shops but the quality is good which is more than enough
Pros: Good amount of groceries. Cons: The store is absolutely cluttered, people gathered everywhere, staff are absolutely rude and do not want to help, some grocery is old or out of date but prices do get reduced accordingly to that. The store hasn't been refurbished since it opened and I think it needs some refurbishment! Maybe make the isles bigger so people can walk feely rather than bumping into each other especially with the trollies. Checking out is absolutely horrendous and slow. Staff at the check out are ignorant and rude!
This place needs to consider providing serious training to staffs on basic courtesy and politeness. They are very rude. Completely unaware about customer service. Even complaint to Manager seems to be a waste of time. He never bothers to take any issues of customers seriously. I would never visit this place again.
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Quality Foods map

Directions to Quality Foods with public transportation

Norwood Gardens 200 meters
120
E5
Harewood Terrace 300 meters
120
Havelock Road (UB2) 340 meters
E5
Beverley Road (UB2) 350 meters
120
Adelaide Road 370 meters
120
E5

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