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Pizza Hut Delivery

  1. London
  2. Greater London Meal Delivery

Reviews, get directions and contact details for Pizza Hut Delivery

Pizza Hut Delivery
Address: 24 Knight's Hill, West Norwood, London SE27 0HY, UK
Phone: 020 8670 7007
State: Greater London
City: London
Zip Code: SE27 0HY

opening times

Monday: 11:30 AM – 11:00 PM
Tuesday: 11:30 AM – 11:00 PM
Wednesday: 11:30 AM – 11:00 PM
Thursday: 11:30 AM – 11:00 PM
Friday: 11:30 AM – 11:00 PM
Saturday: 11:30 AM – 11:00 PM
Sunday: 11:30 AM – 11:00 PM

Update Info

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Reviews
Been ordering from this branch for over a decade but the service over past couple had been absolutely appalling. Rude, unhelpful and unprofessional staff and service. Forget food and say abother half an hour to bring what they should have already brought. Never experienced such poor service. The branch is a massive let down to the company!!
8 years ago (27-09-2017)
Sent 2 incorrect pizzas and didn't answer the phone when I called 3 times to ask them to correct it
8 years ago (23-10-2017)
This Pizza Hut delivery is the worst delivery service I have ever dealt with, food constantly arrives cold, you wait, well over an hour to get cold food and when u call to get a eta, they tell you the driver is on there way, then to wait another 30mins for the driver to arrive, it's always the same issue with this place, it's not fit for purpose, I will never use again, think twice before using this Pizza Hut delivering, unprofessionalism is a understatement.
8 years ago (30-09-2017)
I should have read the reviews! School boy error!!! Food was cold, greasy and undercooked. I called to complain and he wasn't apologetic and simply said make sure you give the old stuff back. £25 what a joke To add insult to injury I have been ill all night as a result of the macaroni cheese I purchased yesterday and can guarantee you I will not be purchasing anything from Pizzhut. If I were you I would take a strong look into the shocking reviews on your west Norwood and Dartford pages! Horrible!
8 years ago (09-05-2017)
(Don't bother with their customer Services! They give you a ref number and say they'll reply in three days. 7 days later - not a dicky bird!) I stopped off for two collect only pizzas to find the offer had ended - as advised by 'D' as it turns out. So I ordered two large sizzler pizzas for 19.98 only to be told by 'D' that I couldn't have my order - but only after she had answered the phone she had picked up during my order. Apparently the tills had frozen and would not take orders - so I said what happens at times like this? Shrug of shoulders. When I suggested that I would come in and pay the next day - she asked "Are you being funny?" I said no - I promised I would come in and pay. She said again " Don't be funny... It'll come out of my wages and I'm not having that". At this point she seemed willing to take my £20 note but then said I could only pay by card - and handed back the note. I told her I didn't like her attitude and asked to speak to the manager. After a long wait I walked out of the door - I had waited too long. However the manager appeared just as I was at the threshold so I came back in. Mr I M appeared and apologised to me for not being able to satisfy my order. I suggested he phone his office to find a way to complete my order. I advised him that I didn't like 'D's attitude - all the while she was interrupting my conversation with the manager - even when I asked her to desist. I repeated my promise to come in and pay next day and 'D' continued to interrupt with her sneering. Then to my astonishment Mr I M offered a free pizza. I advised him that I declined his offer because the dialogue had become nasty and I didn't trust that my pizza wouldn't suffer some retribution. Again 'D' interrupted and asked "is that what you think?" I said all trust had been lost. Your company didn't trust me - and I didn't trust your surly representative. I wish to make clear that Mr I M was polite and apologetic - except he continued to allow the interruptions from his member of staff. How ironical that I couldn't have pizzas with a promise to pay - because you'd rather fail a customer - but offer a free pizza under these circumstances. As I left I told Mr I M how unsatisfactory to treat a customer this way and asked him to get a steer from head office as to how he should resolve such problems if they occurred in the future. I don't think a decent customer facing company would allow dissatisfied customers to be left in the lurch like this - Dominoes, for example. Last time I ordered here they had run out of thin pizzas to my regret - and a very very unhappy customer came in and he had had to collect his order because the motorbikes had just gone home! He was just kept waiting and finally frustrated had come to collect. It was a massive order and guess who dealt with it? Yes, 'D'. She was neither apologetic nor reconciling - just said the motorbikes had left! There had been no dialogue with the customer. I was so indignant that you could treat a customer that I suggested she should at least offer some reparation. I suggested a bottle of coke - which they got - and the Customer thanked me. Why am I even writing this when I have decided never to return as a customer? I wonder myself. But I don't like being sneered at, at what was a perfectly valid - and only way - I could have had a pizza after a long tiring hungry day. For your information I was in B&Q once when the fire alarm went off and all the customers were directed to the car park with their trolleys. We had to wait an age for the fire tenders and the B&Q staff allowed us to load our purchases into the car and pay later by phone. I phoned in my order and asked if people had been honest. They judged that most people had phoned in - and I was thanked profusely for my honesty - as I'm sure was everyone else. Be damned Pizza Hut - I've flown. But I suggest you apprise Mr I M on how not to lose customers in such circumstances - and discuss with 'D' how you can meet her training need - which I actually think can never be reconciled.
8 years ago (23-05-2017)
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