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Pirates Cave Chandlery & Marine Store

  1. Rochester
  2. Medway Store

Reviews, get directions and contact details for Pirates Cave Chandlery & Marine Store

Pirates Cave Chandlery & Marine Store
Address: 6, Maritime Cl, Rochester ME2 4JF, UK
Phone: 01634 295233
State: Medway
City: Rochester
Zip Code: ME2 4JF

opening times

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 9:30 AM – 1:30 PM

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Reviews
After browsing on their website at dinghies, I contacted them and made my purchase .. I collected the dinghy the following day ... Unfortunately it wasn't as expected and was really poor build and design , so I returned it to the shop .. After explaining the issues about it I asked if it could be exchanged for a different one , albeit a smaller cheaper one , but better quality .. The initial response to my request , was that I would face a 15% handling charge , and the cost of shipping to the supplier , totalling £70 , then I would have to pay the extra £20 to purchase the smaller dinghy which was £50 cheaper than my original purchase .. I was a little taken back with this response , at first I thought he was joking ... After a second to calm myself , I mentioned that I have 14 days "cooling off " as the purchase was made over the phone , and is covered by the distance sale of goods act .. I was given my refund of £50 and an exchange was made for a different dinghy .. I was somewhat cross and upset with the shop with there initial response as there was no need for that , this is my closest Chandlery store , and had planned on making some larger purchase in the near future ..
8 years ago (08-03-2018)
Good place, large variety of boat related items, reasonably priced and very helpful staff. Sure will visit again
9 years ago (30-08-2017)
Good stock. Knowledgeable staff. Good prices.
9 years ago (30-07-2017)
A really helpful friendly service - a go to chandlery
9 years ago (22-11-2017)
Good store throughout very helpful and friendly staff the best in Kent
9 years ago (24-11-2017)
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