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Phase 8 Customer Services

  1. Rochester
  2. Medway Store
  3. Strood Clothing Store

Reviews, get directions and contact details for Phase 8 Customer Services

Address: Miq Logistics Ltd, Unit 1-2 Trident Close, Medway City Estate, Rochester ME2 4ER, UK
Phone: 020 8877 4001
State: Medway
City: Rochester
Zip Code: ME2 4ER

opening times

Monday: 8:00 AM – 8:00 PM
Tuesday: 8:00 AM – 8:00 PM
Wednesday: 8:00 AM – 8:00 PM
Thursday: 8:00 AM – 8:00 PM
Friday: 8:00 AM – 8:00 PM
Saturday: 9:00 AM – 6:00 PM
Sunday: Closed

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Reviews
Wouldn’t rate this company highly although some of their products do work. Customer service not very good. Took ages to resolve an issue. Now I’ve finally ordered a dress paying £60 and the belt for the dress is missing. Little details like this really matter, please Eight don’t seem to care to do that properly.
The matured chinese woman staff was very rude to us. We went there last Saturday 27th January afternoon at St .James located in St Christopher Place . Very bad experienced with her and she don’t want to help us for the long dress we need.
I.purchased a dress for a wedding, when it arrived it was screwed up in a plastic bag and was so creased it looked like a rung out dish cloth!! I expect better than that for a dress costing £119. I had to iron it before trying it on, if the Wedding hadn't been happening as soon as it is I would have sent it straight back. Not impressed at all
Faulty item was received- mark on shoe. No response to email so messaged via Facebook. Was told Phase Eight do not do replacements so I would have to pay up front to reorder and wait for a refund on faulty item. To make matters worse I was advised that they would “ price match” the amount I paid for the shoes got NHS discount but they would then be non returnable. Extremely poor Customer Service!! Buyers beware… lovely items as long as you don’t have a problem
Ordered something for a wedding next day delivery, it didn’t turn up and the order was cancelled because the item did not pass quality control. So why the hell was it available to buy on the website? Then had to ask for a postage refund as it didn’t happen automatically. Then got an email to say my refund would take longer than normal. AVOID!!!
Terrible customer service, payment taken 12 days ago. & still no sign of my order. Might be a good idea not to state delivery time of 3-5 days on orders as this is false information. I have emailed twice regarding my order so please don’t ask for my details as you already have them. Item will be returned when/if it arrives and I guess I’ll be then fighting for a refund!!
Sorry the reviewer should come through as Laura not Daniel Taylor. Just wanted to say how impressed I am with the quality of the bridesmaid dresses I received in the sale too, so fabulous value, and the excellent customer service I received from Charlie when I wanted to order more sizes of these lovely bridesmaid dresses. They are in short supply as they are in the sale but he went the extra mile to track down the sizes I needed and to ensure these dresses were sent out to me quickly. Many thanks :-
I have purchased the black Cape coat in black size 12/14.. Struggling getting a coat to fit me as am 5f11, normal need 14 /16 are tall 14.. Over the moon the frabic is beautiful, so classy, have party wear, sits nice with a dress skirt, not all hunched, free as it's Cape With pockets.. Thank you so much
absolutely the worst customer service experience i have ever had! ordered online at 2pm on Tuesday, for what is deceptively described as "next day delivery" it is now 5.10pm on Thursday, and no sign, and store is telling me its not likely to be in until tomorrow, the day of my sons wedding! Store and customer service have been so unhelpful, Iwas told if this was an issue to come choose something else, To add insult to injury, i have now been on hold for 20minutes! They did have 2 similar products instore, both damaged and in need of repair, to which i was told, well it's only a few stitches!!!!
Swift response from customer service. Called to report my gift box was damaged and they processed refund instantly
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Phase 8 Customer Services map

Directions to Phase 8 Customer Services with public transportation

Trident Close 110 meters
170
Whitewall Way 170 meters
170
Whitewall Way 210 meters
170
Neptune Business Park 290 meters
170
Cliffe Construction 330 meters
170

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