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Pets at Home Wrexham

  1. Wrexham
  2. Carrog Pet Store
  3. Rhosllannerchrugog Veterinary Care
  4. Overton On Dee Veterinary Care

Reviews, get directions and contact details for Pets at Home Wrexham

Pets at Home Wrexham
Address: Unit B Wrexham Retail Park, Plas Coch Road, Wrexham LL11 2BA, UK
Phone: 0345 600 8948
State: Wrexham
City: Wrexham
Zip Code: LL11 2BA

opening times

Monday: 9:00 AM – 8:00 PM
Tuesday: 9:00 AM – 8:00 PM
Wednesday: 9:00 AM – 8:00 PM
Thursday: 9:00 AM – 8:00 PM
Friday: 9:00 AM – 8:00 PM
Saturday: 9:00 AM – 6:00 PM
Sunday: 10:30 AM – 4:30 PM

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Reviews
They have been emotionally incredible when i walked in to stop my cats subscription of front line. From reception to the member of staff that helped me threw the tears, my experience was 100%. They were brilliant with sympathy for my loss of my beautiful cat, i got my Bill from the cat protection. It was the best thing i have ever done. He ended his last four years very happy and content.. you go Bill, you deserve every second, every day. We love you
Mugged by policy and defeated by customer services.nnOn my 2 recent visits and contact with customer service, I have to say my customer experience was very poor.nnWhen I first made my purchased on the first visit, the lady on the desk was not the most helpful and certainly not service with a smile.nnI was purchasing a harness and collar for my puppy and was offered a paper receipt which I declined which I normally do if not required as I have a VIP card to record my purchases.nnOn my return to exchange the illfitting harness dog size guide was useless, when i compared my puppy's size to similar sized adult breeds , I was told that I could not exchange without my receipt, of which I was not provided or advised on purchase!!nnI asked if they could check my VIP history a service provided by other retailers. Again the staff were unhelpful and not particularly friendly. They eventually volunteered that I could try and contact customer services by phone if I have a VIP card.nnI then invested over an hour of my life waiting to speak to an agent. Happily when. I did get through, they found my transaction and offered to email my receipt. Great! I provided my email address and waited in anticipation.nn2 days later and I am still waiting for my receipt. I now have to decide if I want to invest another hour of my life trying to recover my money.nnFeeling mugged and defeated
They ask to many question when i bought live fish.nThey wouldn't allow me to buy whatever i wanted.nI bought many times in different places in wrexham area and it was a pleasent experienced not like Pets At HomenI wont come back
Went again today and was extremely disappointed that yet again the dog bowl outside is still dirty and empty of water.nOn bonus inside store clean and friendly. Bit come on how difficult is it to clean a water bowl and put fresh water in.
Very helpful staff today helping me to download the app and helping me get some money off coupons
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