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Reviews, get directions and contact details for Pentahotel Ipswich

Pentahotel Ipswich
Address: Ranelagh Road , Ipswich IP2 0AD, SFK, GB
Phone: 01473 694600
State: SFK
City: Ipswich
Zip Code: IP2 0AD

opening times

Monday: 00:00-00:00
Tuesday: 00:00-00:00
Wednesday: 00:00-00:00
Thursday: 00:00-00:00
Friday: 00:00-00:00
Saturday: 00:00-00:00
Sunday: 00:00-00:00


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Reviews
Good room, nice bar, but no food available... caught f1 on giant screen and then played pool until the small hours. clean room, nice comfy bed, great shower, curtains that were thick enough to keep any daylight out. parking good if you get there early enough, could be an issue though.
Not a lot of parking at the hotel but there is a reasonably priced pay and display about 5mins walk away. Rooms are basic and have no fridge. However, there was an accessible wet room in our room suitable for disabled guests. Breakfast was the best part of our stay. Buffet style with hot, cold, vegan and gluten free options. If you're staying here, I recommend adding breakfast to your room!
Really comfy beds & pillows. Good value for the room. Only had one towel hand towel and one bathroom towel for 2 of us. Surprised to have to pay for the car park. Dinner was tasty, but expensive - main was disappointingly very small - a starter-sized portion. Would recommend dinner somewhere else.
Lovely hotel, very clean and inviting, parked with no issue at all. Staff all very helpful and pleasant, beds and pillows are lovely and comfy. Breakfast was great and plenty of everything. Nice to sit in lounge/bar area and have a drink. I would 100% recommend Penta HotelsRooms: 5/5
This could be a good hotel if things actually worked. Heating system is broken so rooms are freezing we changed rooms because of this and neither room had functioning heating - also overheard numerous other guests raising this issue at reception, shower head leaking badly, TV reception dodgy, and room key cards constantly stop working so had to keep going to reception to get them re-activated. Decent breakfast and nice bar area, but overall would not recommend or stay here again.
Great hotel, good value, lovely rooms, fantastic showers. Only, heating in room didn't work, it was freezing outside. In the end, had to borrow a fan heater for the night and the noise stopped me sleeping. I'd guess more usually it'd be a great hotel.Rooms: 5/5
This was a mixed experience: The good: - Staff were almost always friendly and helpful through the numerous issues see below - Convenient location, close to town centre and train station, as well as a shop nearby, plus the river - Comfortable bedding and two types of shower in the room - Breakfast was well-stocked, catered to vegan / gluten free, and was available for a long time - Nice bar area with a free pool table The bad: - Heating didn't work; as we were staying in January this was particularly irritating. Staff however were happy to provide portable heaters to us and other guests who complained of this issue - TV was lacking many channels, including BBC1 and ITV1. However when we moved to the room next door to try and resolve the heating issue, the channels on this TV were fine? - Key cards regularly stopped working, and we needed to go to reception to get them topped up - Hand-held shower in bathroom was leaking If the above issues were sorted out, this would be a good hotel. Rooms: Comfortable beds, but central heating didn't work, TVs had access to few channels, shower needed repair and key cards regularly needed topping up. Walkability: 15min walk from central lpswich, and 5min walk from the train station. Food & drinks: Good breakfast buffet, catering to vegan / gluten-free too.
From the outside; I wasn't overly impressed. I noticed the cinema-esque marquee and thought "nice little touch" Once inside I was slowly taken aback with the little details in each and every corner of the place. Felt warm upon entry staff-wise not actual temperature Staff were fully engaged in the conversation/questions we had for them. The decor was dark and moody, almost art deco which I loved!! Brilliant room and a shower that actually worked!!! . . . It's the little things. Two things that stood out - prices at the bar were very steep and the car park situation wasn't fantastic. Although the staff did point us to an alternative car park, which was cheaper. The breakfast was amazing; again - it's the little things for me. Great weekend and can not wait to stay at a Pentahotel again! Rooms: Clean and fresh rooms with one of the most comfortable beds I've personally slept on in years.
Very good value. Close to the train station and has even a small gym with enough equipment for a quick morning workout. The sound proofing isn’t the best and you can hear the outside noise, but the area wasn’t too noisy.
DO. NOT. BOOK. WORST hotel experience we’ve EVER had. Prior to booking we were told on the phone the car park is FREE to ALL guests who book the hotel. Once we arrived for check in we were told we had to pay 10 pounds per night for parking. We told the hotel manager we would NOT have booked if it wasn’t free parking. After investigating the matter, they worked out EXACTLY who it was who told us this false information and we’re told NOTHING can be done to resolve the matter. All we got told was ‘sorry, it shouldn’t have happened’ and thats it. No solution was given, absolutely no remorse was shown and we were told nothing could be done for us. They essentially lied to us and then followed on by telling us tough luck and we won’t do anything to fix it. Alongside this, no food was being served AT ALL due to ‘special guests’ arriving the same night. Worst hotel experience we’ve ever had and we will not be visiting again. All of our local Ipswich community have also be advised not to book going forward.
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