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Penrith

  1. Penrith
  2. Penrith Subway Station

Reviews, get directions and contact details for Penrith

Penrith
Address: Penrith CA11, UK
State: Cumbria
City: Penrith

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Reviews
always helpful staff at the station, lift to all platforms if needed. Only problem is lack of parking, multi storey usually full and 12 long term parking slots out front are usually blocked by taxis or cars waiting to pick up and last time bluebell lane council car park was also full so be warned! i do believe you can book sainsburys for long term which is not to bad a walk if fine!
Penrith is quite a busy station with trains to and from Glasgow, Edinburgh, Manchester inc. Manchester Airport and London with many stops in between. Toilets are available and lifts enable easy access to platforms. Tickets can be purchased at the staffed ticket office. Buses arrive at the stop outside the station serving routes to many of the favourite destinations in Cumbria.
Absolutely disgusting customer service from a young female think her name was Jenny or Jane ….. I was travelling to a family funeral in Edinburgh ….. I arrived at Penrith station to a packed waiting room due to yet another delayed train …. I bought a ticket and headed to my correct platform to an announcement saying my train was half an hour late due to a problem with a train in front …. I then picked up an email sent at 05.55am today saying there would be disruptions to my journey today…. So who is telling the truth????nI then went to the young lady in the ticket office to explain I would miss my connection at Carlisle and would I be allowed on the next straight to Edinburgh train and she totally ignored and said the late train will be in front and you have to get that….. so sat in a freezing cold waiting room on platform 2 I called family to ask could they hold funeral cars back as I would now be at least an hour late….. so I have missed a close family funeral and to add insult to this there was no staff about till seconds before train due and three appeared all warm together…. I went back to the ticket office and the girl behind desk needs retraining as she started to shout about being kind and it was not her fault for all in waiting room and she showed no genuine customer care or understanding ….. she would not let me talk and she verbally attacked me personally when I was naturally very upset due to the poor train service meaning I missed a family funeral….. if she worked for me her lack of compassion and good customer would need urgently addressing!!!! The train service at Penrith is dismal at best
Amazing staff! My father and I hung out at the station waiting for a late night bus on a really chilly night. Peter invited us to sit in the waiting area with lovely, comfortable seats. An hour or so later, we were very pleasantly surprised when he offered us hot drinks and brought us some local snacks from the staff room. Lovely service and a beautiful station!
Went to pick my Daughter up yesterday and trains were delayed. Had travelled 60 miles and had a wait of 3 hours. The two ladies on duty went over and above to make me comfortable, refreshments and even charged my phone. It turned a stressful experience into a pleasant one and as i left they were taking chairs out for old people to sit on while waiting for Taxi's. Can't praise them enough.
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