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Papa John's Pizza

  1. Grays
  2. West Thurrock Meal Takeaway
  3. West Tilbury Meal Takeaway

Reviews, get directions and contact details for Papa John's Pizza

Papa John's Pizza

Story

Better Ingredients. Better Pizza. Papa John's.

Address: 56 Orsett Rd, Grays RM17 5EH, UK
Phone: 01375 382828
State: Essex
City: Grays
Zip Code: RM17 5EH

opening times

Monday: 12:00 – 11:45 PM
Tuesday: 12:00 – 11:45 PM
Wednesday: 12:00 – 11:45 PM
Thursday: 12:00 – 11:45 PM
Friday: 12:00 PM – 12:30 AM
Saturday: 12:00 PM – 12:30 AM
Sunday: 12:00 – 11:00 PM

Update Info

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Reviews
It was an amazing experience with papa John’s. Pizza was so delicious. The pizza was ready within 10 minutes. It’s perfect. The guy named Ashlin his customer service was good. I suggest to everyone to try once.Food: 5/5
Ordered delivery today. Arrived on time hot food. Pizza was thin on the ground on toppings and I had ordered extra toppings. Also had 5 dips missing. Papa Johns used to deliver great service. Not so anymore. Dominions it is next timeFood: 4/5
Warning before buying a bogof pizza at Papa John's website as you Will only receive only 1 and they won't accept there are any technical problems with the site.Food: 3/5
Worst customer service ever. Ordered buy one get one free only received one pizza called and complained advised it was a software issue but would not redeliver my second pizza. Told to call head office.
The pizza had too much sauce that it tastes like eating only tomatoes. The pizza had barely any cheese even though I ordered double. Mr Seby said on the phone that he can not take the pizza back and that the premium cheese blend is always very little compared to regular and therefore also making the sauce appear more than usual. This pizza was all sauce and no cheese. This is not a papa john's pizza by any measure. Returning customer several months after a poor experience but no more. It's even worse than before
Awful delivery, order was cold, missing parts, given wrong order. Tried to contact the store and was just met with a busy tone, delivery driver then came back to collect the wrong items but didn't have the right orders with him. Refused to take the pizzas back to store, tried to tell me the pizzas were cold because it had been 10 minutes since delivery even thoigh they were cold on arrival, then tried to say they were small and not round because they were handmade, one pizza was burnt and he still refused to take it back to the store until I took a picture of one, then snatched them and tried to throw them in my bin. Asked him to take them back to the store to call me as I couldn't get through, never returned a call to me. Awful service, awful quality control.
Untrustworthy. They mark orders as delivered even though they're running late and haven't left the shop yet. Don't appreciate lying. What else are they lying about?
Ordered pizza and today it was awful . The box used to pack pizza was dirty. I don’t know what you prepare it’s not pizza it’s like eating pizza dough onlyFood: 1/5
Ordered 2 margarita pizzas and both pepperoni were delivered. Absolutely uselessFood: 1/5
Do not order from this branch. The owner is incredibly rude. He bullys his staff also. We ordered a pizza for the next day a children’s birthday party. I phoned 45 minutes before the delivery time to confirm the pizza would arrive on time and I was told it would. After it was 5 minutes late, I phoned and was told it was on its way. I kept chasing over 35 / 40 minutes and it eventually arrived ten minutes before we had to leave the party venue. The children were starving and it ruined our party as everything was rushed in the end / people were leaving having only eaten a little. The pizza we ordered was over 35 minutes late numerous children were waiting to be fed and before accepting the delivery late, I was told over the phone I would be issued a refund. A week later I was told the refund would take 5 - 7 days. I chased the refund again today and the owner “Jitu” told me it was my fault for accepting the pizza over 30 minutes late and for not answering my phone 35 minutes after the delivery was due I was looking after numerous children at my son’s birthday party and therefore, was not by my phone. He told me he had “evidence” and screenshots. This is rubbish. It was not my fault at all and nobody explained a refund would not be issued if we accepted the pizza. In fact, a refund was promised and I was given the pizza. Whilst speaking to him, he abruptly interrupted me whilst I was speaking, he spoke to his staff in a very aggressive, rude and intimidating way and he sounds like a bully. His stuff sound terrified of him. He spent 20 minutes telling me it was all my fault, he told me he doesn’t have a surname I explained I would formally complain and he was very confrontational. This man does not deserve any business or custom. He accepts no responsibility for his own errors. I completely understand if somebody is training and new on the job but his attitude, lies and lack of people skills is shocking. Save yourself the bother and order your pizza from another Company and / or branch.
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