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Papa John's

  1. Cambridge
  2. Cambri̇dge Pi̇zza

Reviews, get directions and contact details for Papa John's

Papa John's
"Papa Johns. Better Ingredients. Better Pizza. 100% fresh dough in all of our pizzas. Sign up and earn Papa Rewards® Points on every order."
Address: 643 Newmarket Road , Cambridge CB5 8PB, CAM, GB
Phone: 01223 411234
State: CAM
City: Cambridge
Zip Code: CB5 8PB

opening times

Monday: 11:00-23:00
Tuesday: 11:00-23:00
Wednesday: 11:00-23:00
Thursday: 11:00-23:00
Friday: 11:00-23:00
Saturday: 11:00-23:00
Sunday: 11:00-23:00

Update Info

related searches: Papa Johns, Pizza Hut Cambridge, Domino's Cambridge, Papa Johns menu deals, Papa Johns Guelph, Papa Johns Kitchener, Papa Johns promo code, Papa Johns near me
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Reviews
I just ordered the two’s company from Uber eats and was very disappointed. We might as well have ordered cheese pizzas. There were virtually no toppings on either pizza 2x pepperoni pieces on my entire pizza despite the fact that we ordered a medium sausage and pepperoni and a medium chicken club. This must have been a fluke as papa johns is usually the best fast pizza on the market, we will be more careful next time though.
Terrible all around. Ordered a pizza which arrived 2 hours late. When I opened the box saw I received the wrong order tomato and cheese pizza and no cheese and came with a bbq base and called immediately. Asked for a refund and was told that was not possible and that they could only resend it, however, I wasn't going to wait another 2 hours. Was passed onto various 'managers' after being eventually told that he left early and heard people laughing in the background. Terrible pizza, Terrible customer service absolute joke of a place, going to have to get a refund by opening up a dispute on paypal, should've looked at the previous reviews.
*edit to add* Thanks for your reply, after searching the correct email address for myself, I sent term an email complete with order number and they have not responded. TL;DR. Dishonest and incapable staff. Pizza never made it to us. At 18:40 I placed an order to be delivered. Having heard nothing since, I checked the tracker on the website and it said it had not been started yet so I called at 19:35 to check on the progress. I was told the order was ready and waiting for a delivery driver to collect. I asked for a time estimate and was told a few minutes. At 20:10 I called for a further update and was told again that we were still waiting for a delivery driver. At this point our pizza has been sitting around for a minimum of 35 minutes according to the information given by staff. I believe it more likely the pizza had been sitting longer as I've never heard of a single cheese pizza taking an entire hour to prep and cook, even with a queue. Since the situation had not changed in the last 35 minutes, I asked for a refund and this was denied. I was told I had to email for a refund and to cancel the order. I asked if the lady had a manager or supervisor I could speak with. She lied and told me nobody was in. I made the suggestion that they remake the pizza fresh and I come to collect it myself. The lady went to ask the supervisor who 1 minute ago wasn't in if this was possible. I do not appreciate being lied to. I can be patient as long as I am kept informed of what is going on with my order. I put the phone on loud speaker now so that my partner could join the conversation. My partner asked to speak to the supervisor who offered a refund and the pizza then went back on what he said, saying that he can't refund in store. I asked if he has a card machine, knowing that card machines and branches carrying cash are capable of issuing a refund if the shop owner wants to. The supervisor claimed he can not refund and I told him I do not believe that's true. The company are choosing to not refund. Can't and won't are not the same. The supervisor said again that we need to email for a refund. I took the phone away from my face and asked my partner if he trusts that customer service will help given the competence of the branch staff. The supervisor hung up on me I called back and asked for the email since the supervisor in my opinion unprofessionally hung up. The lady gave me an email address which I read back twice and slowly. She confirmed it was correct but it is a different email from the one in their own reply to a bad review on Google. I do not know if she gave me incorrect information intentionally or accidentally but the information was checked twice and confirmed twice.
My pizza's were delivered in a disgraceful state. Called the Cambridge branch and i was told they need to confirm with driver and they will call me back. No call back not answering my phone calls.!!!
I ordered online for collection ASAP earlier this evening. I used to order a lot from Papa Johns but hadn’t had one for a while, and as it’s pay weekend and I had had along day decorating, I decided to treat myself and was really looking forward to it. This store is a 15 minute drive away, so I kept tracking the website for updates so I knew when I’d need to leave to collect it, however after 35 minutes it was still showing as ‘we’re making your order’. So, I phoned to ask for an update. The gentleman went and checked and advised my ordered was already cooked and had been sat under the lamp for 10 minutes or so. I advised that the website tracker still said it hadn’t been made yet, so it was disappointing to hear that it had been sat there for 10 minutes already. Even with sitting under the lamp, it would not be fresh by the time I got to the store, as it was a 15 minute drive away. I asked him if given that they’d not updated the website tracker; if I could have a fresh one please, and he said he would go and get the manager to check. A female then came on the phone and when I asked if she was the manager, she replied “no”. I then asked if she was the assistant manager, to which she said “no, I just work here”. I was expecting a manager, but she advised “the manager isn’t here tonight”, which was odd given the gentleman had said he was getting a manager. I explained the situation to her and she rather rudely told me that ‘it was my fault for not collecting it when it was ready’. I explained again that their website still shows my order as ‘being made’, so how was I to know it was ready for collection. If I hadn’t of phoned, what would have happened? But she told me that the Cambridge store does not use the website tracker as there’s a ‘system issue’… although I suspect they just didn’t update the order after reading the other reviews. I queried why they aren’t phoning their customers to let them know what time their order will be ready if they’ve selected ‘asap’ as there’s no time slot allocated and no way to track it, but she replied “we’re too busy to waste time phoning customers”. I asked for either a fresh order to be made or a refund given, but was advised that neither was possible and she then put the phone down on me. I tried to call back 6 times! and each time she answered and then hung the phone up on me! Absolutely appalling customer service and completely ruined my Saturday evening - along with the fact it was then almost 8pm, I had no dinner and had wasted £30. I’ve emailed their customer service team and have requested a refund for the food I did not have.
Ordered two pizzas on website,but only one delivered! When I phoned up and asked the question why I didn't get 50% discount apparently on delivery it don't apply,but for the last 3 weeks it did? Asked for a refund and he said I have to send a email? Then hang up on me! Great management skills perfect to run a pizza place! Absolutely shocking
Order placed at 19:30, after an hour and 15 called to chase. Informed food was ready just waiting on driver, but they were short of drivers so in for a long wait. Before I could ask if it would be quicker to collect, phone was hung up. Another hour goes by and I call again, it’s now out for delivery. 2.5 hrs later food delivered, barely warm so it’s in the oven. I’m really disappointed as I order from here regularly, but I’m going have to reconsider that. Things need to be improved.
I have never used Papa John's before and I don't think I will again. There was very little other toppings under the cheese. I could barely taste the tomato sauce and the pizza base was soggy. I also had potato tots which were a little floppy and flavourless. However that may be how they are supposed to be as I've never had them before.
Ordered pizza. Seemed to spend more time being checked and sliced than cooking according to tracker. Was cold when delivered. 1 hour 35 mins from order to deliver. I could walk to store in 15 mins. Lazy git I know. But even dominoes a 20 min bike ride away deliver in less time an pizza always hot. Papa John's is in my oven heating up
What a joke of a company. Placed an order at 19.01, called at 19.45 to be told they are waiting for a driver. Called again at 20.00 to be told the same. Called again at 20.35 to be told the same again! Not only that they cannot even cancel my order with a refund. I have to mail in for a refund. So still waiting, pretty sure its gonna come cold and 100% never ordering again btw ordered from your website
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Papa John's map

Directions to Papa John's with public transportation

Newmarket Road 170 meters
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Ekin Road 170 meters
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Malden Close 190 meters
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PR2
Ditton Lane 230 meters
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PR2
Rawlyn Road 320 meters
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