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Ocean Deep Aquatics

  1. Maldon
  2. Maldon Aquarium

Reviews, get directions and contact details for Ocean Deep Aquatics

Address: 34 Quest Pl, Maldon CM9 5AG, UK
Phone: 01621 928285
State: Essex
City: Maldon
Zip Code: CM9 5AG

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Reviews
I feel like the negative reviews are more than unfair... the staff care about every animal that they are selling and really do know their stuff. People complaining about the smell but what do you expect when you have to look after many different breeds of reptiles birds and fish. Every single time I have gone to the store I have been greeted with a happy smiling face and the employees are a real credit to the business. Keep up the good work guys I’m really impressed! Thankyou for all three beardies and the set up. Great price. Great people. Great experience.
Great little shop. They definitely know their stuff about reptiles.
I love this shop. The staff are friendly and very knowledgeable. The 2 dogs I bought from here 2 years ago are the most lovely, beautiful, clever little things.
First of all I want to put it out there, if you are thinking of buying any pets or accessories definitely do not go to pets at home as their service, knowledge and after sales is appalling! I bought my sister a 15l tank and pink gravel and a couple of brightly coloured ornaments So I went home and set it up and went in to aquatic pet and reptile centre to start buying some fish as I didn't like the look of some of the fish in pets at home as there were several dead. A couple of days later i went back to Michelle from aquatic centre to possibly buy more fish and her advice was to introduce fish slowly and every time I went Michelle would test the tank water to make sure it was safe for more fish but the nitrites in the tank were starting to increase and Michelle gave great advice and told me not to worry test things in the tank to eliminate the problems which I did. I took out a pink ornament and stood that in water for 2 days and tested it, the nitrites tested high so I kept that to one side and I did a water change in her tank after 24 hours I tested it again it was still high so I cupped out some stones and left them for 2 days that came out with extreme high nitrites so I bagged up the stones and ornaments went into pets at home and said I want to change my ornaments for free and explained what tests I had done. The manager was quite rude and said none of their gravel or ornaments contains nitrites maybe it is in my tap water! I was shocked by this comment but they did agree to exchange gravel and ornaments so I picked up natural stones and natural ornaments and I took them home and put them in her tank and I did a water change and couple of days later I tested the water again and it was still very high by this point I was very angry Then I went back to Michelle very stressed and she kindly said bring me the whole tank with the fish still in there and the ornaments but empty quite a lot of water. Michelle is thoroughly testing my ornaments individually and is replacing my gravel with gravel she uses in her tanks all free of charge she is also caring for my fish while she sorts everything out for me. Michelle and the rest of the staff have been so helpful and patient would just like to thank them all and I'm sure our tank and fish will be home soon with a nitrite free home
Great..a Reptile paradise.. well looked after animals, lovely people ..
the best et shop in Maldon the help you with everything very nice people work there you are always welcome there lot of pet to look and buy good prices there look after them when you buy them till you pick Them up Ashley dicker ages 15
Best shop ever all anmails are lovely and tame good prices if you want to buy a animal . Lovely workers
Appalling care to some of the animals especially to the crucial transportation of them which can be life and death along side not checking for suitable owners leading to more mistreating of animals and give incorrect information to the care or equipment at an over charged rate which is different to what is stated on the products with poor attitude towards customers and possible customers.
Didn't see any issues in store, but but prices can be a little high. Plus their website is not kept up-to-date.
Great selection of animals and very knowledgeable and happy to help
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