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Nightingale House Hospice

  1. Wrexham
  2. Wrexham

Reviews, get directions and contact details for Nightingale House Hospice

Nightingale House Hospice
Address: Chester Rd, Wrexham LL11 2SJ, UK
Phone: 01978 316800
State: Wrexham Principal Area
City: Wrexham
Zip Code: LL11 2SJ

opening times

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info
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Reviews
ABSOLUTELY APPALLED AND SHOCKED. CHAOS AND MAYHEM IN MANAGEMENT.nnI visited Nightingale House Wrexham this evening to say my final goodbyes to a very close friend who is 79 and in the final stages of cancer. I had been telephoned at my home by her son saying that his mother had only a few days to live and she had requested that I visit her, for the final time, which was her dying wish. Every day for the last ten years we had spoken for at least three hours on the phone and we had spent many wonderful days together and she wanted me there.nI had fallen out previously with her family due to my having emailed them saying how I felt that they were neglecting her, hardly ever visiting and were relying on me to assume their responsibilities looking after her. My friend also agreed with me concerning her children and grandchildren’s behaviour, but had said she was too timid to express these feeling to them herself.nI did explain to her son when he phoned that it would be better if I did not visit when her children and grandchildren we present at the hospice, but he stated that it was her “dying wish that I visit her which pre-empts what the other family members thought”, so I visited.nAs soon as they arrived I was verbally insulted by the granddaughter which resulted in the son removing her from the room to be spoken to by him.nCompletely unexpected, Sarah the night manager appeared behind me and immediately, aggressively, said to me in a very loud voice in front of my friend’s family who had congregated in the small day room…”YOU NEED TO LEAVE NOW. THE FAMILY DON’T WANT YOU HERE”. I explained that her son had asked me to visit. “ I DON’T CARE. YOU NEED TO GO RIGHT NOW ! “ I asked if I could speak to the son, in his 50’s, who had previously left the room, “NO YOU CAN’T…GO NOW !” I asked if I could wait until the family had left as I had no objection whatsoever in them visiting before me. “ NO …LEAVE”, gesturing with her thumb backwards over her shoulder to the exit. I said that this might be the last time I could see my friend. “THAT CAN’T BE HELPED…YOU NEED TO GO…I’M ASKING YOU TO LEAVE, RIGHT NOW !” I told her that my friend’s son had asked me to visit as my friend asked for me. She said, “GO !…GO NOW !!!, obviously having listened to their opinion of me. I said I had absolutely no objection to leaving and was marched very embarrassingly off the premises by her…with her saying I needn’t even sign out as she’d do it instead. I explained that I had no objection to leaving, but intended reporting her as she was very unprofessional in not asking me if I could step out of the waiting room as she needed to speak with me privately, which I would have immediately done. She said, “That’s fine, you just need to leave.” I told her that I am a Secondary School teacher, 69 yrs old, retired and that I objected to being spoken to in that manner in front of my friend’s family. No one should have to endure this indignity, especially in a hospice. The manager was overly aggressive, confrontational and overbearing. I had not in any way been disrespectful to her, and was in fact having a conversation with one of my friend’s daughters which illustrates I hold no animosity or grudge on my part, or hers. The manager had burst in and demanded my immediate removal. If she was prepared to behave in this way with someone who is fully compos mentis, I shudder to envisage the treatment she metes out to frail, vulnerable people in her care or those persons she works with.nThere’s no excuse for her absolute unprofessionalism. Just be aware of where, and with whom you place your family members. I would never place a loved one in their care. If you have a problem, you’ll be in my position, or worse.n* Management believed my friend’s family and staff’s distorted account. Like asking a bank robber if they robbed the bank, then believing them, but they can’t whitewash the staff reviews below. They begged me to remove my damning review as it’s bad publicity and affects donations/wills.
This is one review that I didn't want to have any experience of, in order to leave an honest report.nDuring what can only be described as the most harrowing experiences of my life, every member of staff has been truly wonderful in their care for my mum. They came forward when all others hid behind excuses, procedure and incompetance.nNightingale hospice really has been the best thing to happen to my mother and her family since she was diagnosed with cancer. The devotion and endless kindness is a true testament to what humans can achieve at their best, when some are at their most vulnerable.
What a wonderful pleasant place to be invited to take a look round with a lady called Kay staff that we briefly said hello to where all pleasant to we even looked into the gym area and craft area and we had a quick drink at the cafe before coming home what a lot of services amd activities they have on offer of all different types even music times, massagers,Tai Chai if spelt correctlynThank for showing both myself and my husband around and spending time with us today! The menu in the cafe looked lovely and one day we will be back to try there food we only had time for a drink today. Love to all the hard workers working in a team to help hundreds of people from all walks of life XXXXXXX Wendy amd Graham
My husband is receiving care at Nightingale House at the moment and I can't praise them enough. The staff are wonderful, nothing is too much trouble and their level of care is outstanding. I really didn't know what to expect of a Hospice as I'd never visited one before but from the moment we arrived, we felt that they were looking after us both. There is such an air of cheeriness here, which puts you at ease & families, including children & pets are all welcome to visit patients which makes it so homely. The cleanliness, food & facilities are all excellent & I highly recommend this wonderful place.
I cannot praise highly enough the care given to my wife during her final days and also to me as a bereaved partner. Nothing was too much trouble and we were both made to feel that everyone was a good friend who was also very professional. This is a place with a warm heart. We are very fortunate to have it in Wrexham.
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Nightingale House Hospice map

Directions to Nightingale House Hospice with public transportation

Nightingale House 30 meters
1
34
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The Gardens 90 meters
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34
35
Yale College Flyover 120 meters
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41
42
7
8
PC2
TL1
TL2
TL3
X46
Yale College Flyover 130 meters
1
146
34
35
41
42
42W
5
7
8
PC2
TL1
TL3
Yale College 150 meters
41
42
5
7
8
TL1
X46

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