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New Phoenix

  1. Dartford
  2. Crayford Food

Reviews, get directions and contact details for New Phoenix

"New managersNew Chefgood servicegood quality"
Address: 17 Princesses Parade, Waterside, Dartford DA1 4JD, UK
Phone: 01322 554774
State: Greater London
City: Dartford
Zip Code: DA1 4JD

opening times

Monday: Closed
Tuesday: 4:30 – 11:00 PM
Wednesday: 4:30 – 11:00 PM
Thursday: 4:30 – 11:00 PM
Friday: 4:30 – 11:00 PM
Saturday: 4:30 – 11:00 PM
Sunday: 4:30 PM – 10:30 AM

Update Info

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Reviews
Go here twice weekly every week. Lovely friendly staff, foods always very good. Never had a bad dish. I always order king prawn dishes and they are fresh and I have no worries being seafood unlike other places I have been. Hence why I keep going back! This is worth a try and you will be converted!!! I used to go to the one a few doors along as they were lovely peopke too, sadly the last time I went there the pork broke my tooth!!! So I tried here and will never look back... keep up the great service and fresh quality food and I will always be a customer
AVOID AVOID AVOID NO TASTE AT ALL... I EVEN GOT SICK the nextday... wondering what sanitary is doing nowadays... letting restaurants serving us with rubbish food for high price. I ordered through deliveroo their meal 1, chicken balls and chicken curry, that was the worst Chinese food ever. You could definitely count how many fried bits were in the rice.. the chicken, if it was definitely chicken was bland, tasteless and the curry had no taste at all, no flavour.. feeling bad giving a star as they don't deserve even 1.
This review and 5 star rating is based on home delivery. The prices are really good, the time taken to deliver is relatively quick, the food is piping, the food is fresh, and the food is delicious. In short, the best Chinese restaurant in town Food: 5/5
Nice food, new owners, new manager is nice personFood: 5/5
Very bad taste. Salty too much curry on every dish including Singapore vermicelli which should be nice fresh and crispy. I can't understand why vermicelli is completely yellow and mashy. Spring rolls tasted horrible. My daughter and I couldn't eat the food. It was my first order with them and it is a big disappointment. They couldn't be bothered to shredd the eggs on the vermicelli rather it was one large omelette over it. Their sweet &sour chicken was horrible. The chicken was too chewy. My usual restaurant Jade Gardens do not open on Tuesday. If they were opened i wouldn't have placed an order with them. careful with their king prawn dishes. Praws are not fresh. I had a piece and I felt ill the whole night. What a complete and utterly waste of my money including delivery charge.
Really disappointed. The takeaway was delivered an hour late and was cold. Plus 3 of my crispy duck pancakes had bones in, one being around an inch or so big which I nearly choked on and has cut the inside of my mouth and tongue. Won’t be ordering from here again.
Really not worth the money food was bland, not like any Asian food I’ve had tasted like it was made by someone who’s still learning to make Asian food. Most of the food are just wrong. For example chop suey is used in the rice so the rice is all soggy and taste is bland, wrong type of noodles used in soup they use stir fry noodle. They don’t cook different dishes they just cook a few and use those dishes to make new ones which is just horrible and charge so much for that sort of work? One of the Worst Chinese food in England probably.
Best smoked shredded chicken ever, it's prob the best Chinese in crayfordFood: 5/5
I ordered and picked up a meal from here and was given an incorrect dish. I phoned through to tell them and at this point I was reasonable and calm and willing to return to the shop to pick up the correct meal. However the guy on the phone, who had served me five minutes earlier, would simply not listen to me. He just argued with me, telling me I had the correct meal. As I was trying to explain that I did not order or want a plate full of pineapple he simply hung up on me while I was speaking. I then went back to the shop, armed with a photograph of a plate full of rice and pineapple, by this time I was angry, being hung up on mid sentence tends to have that effect on me. The chef / owner came out and the two of them argued with me, telling me that I did not understand Chinese food and asking, was it the first time I had ordered Chinese food? Which was strange because I have been eating Chinese food for over 40 years and certainly many years longer than they have been cooking it. I was getting nowhere, I was angry, and they were becoming aggressive so I asked for a refund. The 'meal' cost me £12.30. The chef / owner took a five pound note out of the till and aggressively threw it across the counter at me, it landed at my feet. I picked it up and left. I actually heard the same guy arguing with customer on the phone a couple of weeks ago telling him that he should contact Deliveroo to tell them he had the wrong meal and that he could not change it. Incidentally the food was awful, stodgy rice, burnt duck and a plate full of luke warm pineapple that I did not order or want to eat. It all went in the bin. I will never use this takeaway again the food is average at best and the he staff who used to be just comically rude are now rude and aggressive. What person in a service industry simply hangs up on a customer when the customer is calmly trying to make a point? I am afraid to say that unless they improve their customer service they will fail and they will deserve to fail. Apart from that everything was fine.
I have used Femi's comments because they are spot on "This review and 5 star rating is based on home delivery. The prices are really good, the time taken to deliver is relatively quick, the food is piping, the food is fresh, and the food is delicious. In short, the best Chinese restaurant in town "
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