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New Chiswick Swimming Pool

  1. London
  2. London Swimming Lessons

Reviews, get directions and contact details for New Chiswick Swimming Pool

Address: Edensor Road , London W4 2RG, XGL, GB
Phone: 020 8747 8811
State: XGL
City: London
Zip Code: W4 2RG

opening times

Monday: 06:30-22:00
Tuesday: 06:30-22:00
Wednesday: 06:30-22:00
Thursday: 06:30-22:00
Friday: 06:30-21:00
Saturday: 08:00-18:00
Sunday: 08:00-18:00

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Reviews
I don’t recommend this place!! Very poorly managed…very dirty inside everywhere pool area, shower rooms and toilets are filthy. They are so nice when they convince you to have a membership but when it comes to issues you raise, you get treated bad as they turn the blind eye. They don’t call or email members to say services are closed for whatever health and safety reason they find but no they wait till you show up and drive all the way to there to inform you that the pool is not working or any other service. We cancelled our memberships for 5 of us. What a waste of money! Oh and also, they charge you one full EXTRA MONTH for each person cancelling their membership as this is what they call it policy they don’t mention it to you when you sign up . Avoid this place at all costs! The fake reviews of staff friends and family are really funny and if you believe it then go get scammed yourself at this place!
Love it. Perhaps I went on a calm day. But it was during school holidays and it was still very nice and calm. Nice small facilities but room for everyone.
staff don't know what they're doing, allowing men in during women's only swim he was not told it was women's only so not his fault. no clear timetable online. dodgy refund system
Just want to say thank you to Tia who has a lovely way about her and very knowledgeable and helpful. You are an asset to your team. The changing rooms, pool and steam room / sauna were all clean enough and well maintained. Only annoying thing is pool timetable is quite limiting.
Very disappointing structure for this learning to swim... children are not grouped as per their abilities which puts off kids from going back to pool.
The Internet still down more then a week and no one know when will be back. The cell phone signal is so bad you need the internet to send text massage or make emergency call or get phone call. But no one care. I keep asking everyday no body care sadly. They just said sorry and have a good day but no action. We pay lots of money becomes member this gym. So I hope this review helps for the manager doing something about it. Today Monday October 25 still no Internet. Upsetting management. Still no Internet till today October 26, 2021.
Avoid at any cost.. as many people wrote in reviews - they are trying to falsely use the T&C to trick members and charge extra. I have been trying to understand the logic which doesn’t work from legal language perspective of their cancellation policy and the fact that they are charging one full month on top of the direct debited freeze charge, and though after 3 months they acknowledged that the wording in T&C is misleading, I didn’t get my wrongly charged money back and I decided to give up. So much stress and anxiety this situation and the management have caused me - definitely not worth it. Extremely disappointed.
Still shocked when I think of my experience with her tbh, it's almost comical. I joined and cancelled within 2 weeks, which their T's & C's advise gets you a full refund. I called and spoke to someone, who confirmed I would get a refund. Chased up by email, and another person said that my refund would hit my account in 1-2 weeks. After receiving verbal and email confirmation of my refund by 2 different employees, I was confident I would get the refund. They then ignored several of my emails, then said they'd chase it up with a Customer Relations Manager, then said that person was on annual leave, then ignored me some more... I honestly don't leave reviews much but I'm actually incredulous. It's not even that much money, but the more inept, and staggeringly bad at customer service, that they are, the more determined I am to get the refund? Honestly did not know that there were companies out there that acted like this lol.
Great to visit here after a great number of years away. Warm friendly welcome. Changing rooms and showers excellent. Pool great. Not crowded when I visited, until the Aquafit class started , which I joined in. It was fabulous, the guy running it was very good and everyone enjoyed. Because of this I decided to take out a monthly membership. Parking is very difficult and on this occasion I took the bus route, which is rather long winded. However, hoping to use my bicycle soon, if injuries don't exacerbate the extra exercise. Thoroughly enjoyed though.
I'm a big fan of this place, except when fusion had it! But now it's gone back in house, it's brilliant. And the hard working staff are fantastic as well, so all round a big thumbs up from me.
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