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New Bowden

  1. Altrincham
  2. Altrincham Takeaway & Fast Food
  3. Altrincham Chinese

Reviews, get directions and contact details for New Bowden

New Bowden
Address: 7 Huxley Terrace , Altrincham WA14 3ET, XGM, GB
Phone: 0161 941 2320
State: XGM
City: Altrincham
Zip Code: WA14 3ET

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Reviews
AVOID!!! We ordered at 8pm, it was delivered at 9.45pm. We were told we would not receive any refund and we had no choice about cancelling as the restaurant suddenly updated our arrival time from 9pm to 9.35pm. By this point we were no longer hungry so the food went to waste, along with our £40. Absolutely shocking!Food: 1/5
We used to love new Bowden til it took itself off just eat, we used to have one every Friday after my poor husband slaved at work, the deliver drivers are nice but can be sometimes rude and doesn’t turn up on time. Used to be a 5 star now a 1Food: 5/5
Food quality I cannot fault but customer service questionable. We ordered, the food came, but the driver stood on my door set and asked me for £8.50. We asked what for as we paid online. The driver went away, we opened the bag and noticed that there was an extra dish, one we didn’t order. 15 mins later the restaurant called to question why we hadn’t paid. We explained we didn’t order it and they could collect the dish if they wanted it. The restaurant insisted we had added it to our order then said they would send a driver to collect it. Nearly an hour after the call we are still sat here waiting for it to be collected. My question is… what happens to the food once collected… is it reheated and sent to another customer?? Ultimately the restaurant has made a mistake, and for me I just cannot understand why they would send a driver on a 30 minute round trip to collect the dish other than to reuse it! Food hygiene???.
We had a wonderful meal from New Bowdon this evening…..the food was piping hot ….very tasty and the portions were very generous Parking: Easy to park your car on the road
Ordered through Deliveroo. Thought we’d try somewhere new. Estimated delivery time of 40 mins. It was double that; it eventually turned up 1hour 20 mins after ordering. I put a first call in to chase up delivery and there was an appalling lack of conflicting information. First they were waiting for one item to be cooked but don’t worry the rest of the order hadn’t been waiting around to get cold, then they were waiting for a Deliveroo driver, then they said it was ‘just about to leave with driver’ it’s a 7 minute drive. 20 mins later no sign of food. I put a second call in to be told it left 20 mins ago; my response was it is far too late to be delivered and if it did leave 20 mins ago it is likely to be cold when it gets here and I will send it back and get a refund. At this point the delivery driver knocks in the door and when trying to explain it’s been far too long etc the guy on the phone says ‘whatever’ and hung up. Honestly pretty shocked. Zero ability to deal with customers and zero customer service. Delivery driver was left to deal with it. Frankly by this stage we fed us and out two hungry children and chalked it down to experience.The food itself was ok. Portions big but it wasn’t hot. We won’t be ordering again and I would not recommend it to anyone else, there are much better options.
Absolutely devastated with the service, quality and above. I ordered my food for home delivery and estimated time was around 8:05-8:25 I rang at 8:30 requesting where my food was. They said it just left the restaurant. I rang again at 9:10 still haven’t received they called saying the driver is outside. I’ve been sitting in reception for the past half hour waiting for my food which I have not received still. This place either needs new staff or this restaurant will go out of business sooner. I’m aware of busy times but don’t feed false information and make someone wait nearly 2 hours for their food when they still have not received anything. Ridiculous
Place a £73 order and after 90mins 23 called. They said driver had left and as we are 7mins away we called again after 20 we called to cancel. They tried to off us 20% discount for next order but we said no. They then said to go outside and there was still no car. Driver turned up 1hr 45 mins later to which we said we did t want. We are trying to get our monet back. Do not use!!
Been ordering from the new bowdon for over 2 years now the only Chinese we order, tonight I went and picked up my usual order boiled rice, salt and pepper chicken,curry sauce & chips i live just near partington and they deliver to us usually but tonight we were passing through bowdon so picked it up on the way home. Upon getting home they have given us noodles but no rice no one in my family eats noodles we phoned saying we have no rice and don’t eat noodles to be told ‘your a-bit far I will give u free rice next time keep the noodles for free’ I replied ‘I don’t like noodles’ and was told noodles are nicer than rice!!! Not happy at all ! no sense of loyalty to there customers. Zero customer service skills. Very rude ! I live too far for you to correct a mistake you made but not far when you’re coming to drop off my food and collect money like the past 60+ times I have ordered ! .I feel like because they already have my money they don’t care even if I have ordered for over 2 years! .They have now lost a loyal customer, ‘too far’ simply isn’t good enough when you would usually deliver to us
What a pleasant surprise. Delivery by a lovely gentleman. Portion sizes are huge and we were given a free dish. Food was tasty and enjoyable. Our first time ordering and will most definitely return.
By far the best Chinese takeaway locally. Online ordering is simple, the food is incredible and our deliveries always arrive ahead of schedule. Unlike Evri their delivery guys always find our house and always arrive with a smile. Keep up the good work guys!
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