Nationwide

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Address: 111 York Rd, Hartlepool TS26 9DL, UK

Phone: 0800 554 0823

Website

State: Hartlepool

Zip Code: TS26 9DL

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Reviews

I went into branch today to enquire why a considerable amount of my money that i needed to pay rent with still wasn't showing in my account after almost an hour. When i got into the branch there was no que but i was still left standing for 3-4 minutes waiting for a colleague to finish what ever ot was she was doing and her conversation which another colleague. When i eventually got seen she had a very laid back attitude and i had to actually repeat on her request to re-explain what id already told her because she clearly wasn't listening, so i did her attitude was shocking she just kept saying there was nothing she could do with a shocking attitude. I was understandably, very irate at this point and did state that i thought it was absolutely rediculous and walked out of branch. I thought id have a bit better luck with the phone team so i rang the first number i googled unfortunately i didn't realise at the time that i had my location settings turned on and the 0800 number i rang was for the branch id just been into it wasnt until i was half way throught the call and was greeted with the exact same shocking attitude and the "customer services" advisor actually said "you've just been into branch and spoken to me and i've already told you there is nothing we can do and i don't want to listen to you any more and i won't ill put the phone down on you if you continue with this attitude, the customer that was in branch even said that i didn't deserve to be spoken to the way you spoke to me." I must clarify that yes i was a little short due to the panic because of the situation and being entaganised by a supposed professional member of a banking team but i wasn't in anyway abusive. 

Needless to say i felt like i was in the school yard arguing with a teenager not speaking with  customer services  personel. I demanded that she would listen to me and i wanted to have the matter sorted out but before i could even finish that sentence she groaned down the phone and said to her colleague " oh i can't be arsed to talk to her." And put the phone down on me. To say i am furious about the situation is an understatement. If i spoke to one of my customers like that once let alone on more than 1 occasion regardless if the customer had an attitude with me i would have been let go on the spot.

 8 years ago (09-03-2017)

Very good 

 11 years ago (09-04-2014)

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Nationwide

Reviews, get directions and contact details for Nationwide

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