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Mandarin Palace

  1. Inverness
  2. Inverness Chinese

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Address: 25 Union Street , Inverness IV1 1QA, HLD, GB
State: HLD
City: Inverness
Zip Code: IV1 1QA

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Reviews
Lovely hotel with great facilities and friendly staff. We came for a long weekend and really enjoyed our stay. The breakfast provided a great selection of options particularly for vegetarians and is of a buffet style which I’d highly recommend for anyone with children. The pool and jacuzzi facilities were immaculate and relaxing. The room was clean and well presented and the hotel is in a beautiful location next to the river. The hotel bar is beautiful and offers a quieter setting for cocktails if you’re not up for the more party scene across the bridge. All staff were friendly and pleasant, all in this was a great experience at a traditional old Scottish hotel. Take the bad reviews with a pinch of salt, there’s no pleasing some people!
We visited as part of a coach party. From a welcoming arrival we were impressed with the facilities, rooms and food. The all inclusive provision included a good choice buffet breakfast, plain wholesome sandwiches for lunch, afternoon tea and dinner. Staff were helpful, hard working and always available. The bar and reception areas are pleasant to sit in with a view over the river. Our room was at the front with a view, large, clean and plenty of storage. Central position clues to town centre and river walks. Thoroughly enjoyed our stay
I have stayed at the hotel as part of a coach tour with friends. I had a fantastic stay, I shared a large twin bedroom which was exceptionally clean and well presented, the beds were extremely comfortable. The only point I would make is that there should be a mirror above the dressing table next to the plugs. The food was exceptionally good, cooked well, tasty with great choices. All of the staff looked after us extremely well, always pleasant and helpful. Thank you
Absolutely a lovely hotel, staff are very friendly and accommodating, good food, great full breakfasts. The rooms are clean and larger than I expected, beds are fabulous, best nights sleeps I've ever had in a hotel, good memory foam mattresses. There are lifts but be aware that they are small. The hotel is situated on the River Ness with beautiful view and the town centre is a short walk over the bridge about a five minute walk.
I usually love Best Western Hotels and had a great experience in each one I stayed at but this one let me down. Great location but the rooms needs more attention. The sound insulation is poor we were woken up by the noise from other rooms. You can hear the people walking around in the upstairs room. Our room was missing a safe, the pillows were low quality. Service is disappointing, I didn't feel that the staff were welcoming. The majority of the staff in the breakfast service were very young and seems not very well trained. I was shocked by the quality of the breakfast. Safety: Rooms are missing safe Food & drinks: Breakfast quality is poor
They gave us a room in the annex of the hotel, despite me specifying in my booking that I did not want to be in this area of the hotel because i had read poor reviews about these rooms. I feel i was scammed as my request was completely ignored. This section of the hotel is terrible! Our room was dirty, the bathroom smelled of urine, in the shower there were shampoo stains and remains of hair clearly the previous guest had shaved and some remains of hair were visible. Additionally, the shower was clogged as well as the sink and then ceiling in the bathroom was dirty and moldy. The bedspread had a stain on it, so we had to call reception to have it replaced. In general, this area smells of mold, everything is very old and deteriorated. I would definitely not return to this hotel ever. I don't understand why they offer the annex rooms when they are in such poor condition. The room was quite expensive and the price was completely unacceptable for all the things that were wrong.
Nice looking hotel and staff are friendly. My mark downs are for the room we had was at the back. Very dark, cobwebs from the ceiling. It had a feel of just not getting the maintenance and attention it should have. Breakfast was absolutely standard to every other hotel.Rooms: 3/5
I stayed at the hotel as part of a rail tour, during Christmas week. The older staff, couldn't be nicer or more gracious; the younger ones need more hospitality training. The location can't be beat, both for a quick trip into the High Street, as well as the Ness Walk. ROOM: My friend and I had paid for an upgrade to a River View room. The view was lovely, the room was large, but the bathroom could've had more space to put our respective toiletries and the heated towel rack was not working we didn't report it - the bathroom could use updating. The other bad thing about the room was it was right above the lounge, and there was nightly entertainment, some nights going well past 11pm. The walls and pipes become speakers. BREAKFAST: Very uninspiring, but I recognize there were challenges with the holiday crush two coaches full of pensioners - and can they drink, along with our 50 or so travelers! LOL. Not having a choice of breads to toast, and getting coffee service was difficult. TAKEAWAY LUNCH: Again, uninspiring. DINNER: Very good, quite enjoyable. SPA FACILITIES: Nice to have a soak in the hot tub and use the pool on Christmas Day.
Yet another superb stay at the Palace , spotlessly clean and food amazing. Would especially like to thank Laura who made our mealtimes special. Always had a smile on her face, some of the younger ones should take a leaf out of her book. Only one negative ordered lunch bags for return journey home only to discover order had been lost between reception and the kitchen so unfortunately came away empty-handed
Travelling with family in Scotland we enjoyed two nights stay at the Inverness Palace Hotel. It's a beautiful Hotel in a great location. Room's very comfortable and tastefully decorated. Great facilities including a beautiful leisure centre. Food and service was excellent. Would definitely recommend a stay there. A special Thanks to Fiona in reception for her excellent Customer Service. Rooms: Comfortable and tastefully decorated. Spotlessly clean.
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