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Malmaison Brasserie

  1. Manchester
  2. Manchester Brasserie

Reviews, get directions and contact details for Malmaison Brasserie

Malmaison Brasserie
"Chez Mal at Malmaison Manchester is the heart of the hotel, where people meet, talk, laugh and dine in a fun, relaxed atmosphere and with divine dishes with wines and beers on the menus to match.At our Manchester restaurant and brasserie, we have very talented Chefs, sourcing the finest ingredients to work with and creating dishes that excite the senses. The fabulous team at our restaurant and brasserie in Manchester are on and off stage - preparing dishes, serving with passion and looking after you with great attention to detail. Its stunning design, creative seating and incredible atmosphere, are all part of the Chez Mal environment, where you'll find a magical dining experience, where great food meets great people and great passion."
Address: 1 Gore Street , Manchester M1 3AQ, XGM, GB
Phone: 0161 278 1001
State: XGM
City: Manchester
Zip Code: M1 3AQ

opening times

Monday: 12:00-14:30
Monday: 18:00-22:30
Tuesday: 12:00-14:30
Tuesday: 18:00-22:30
Wednesday: 12:00-14:30
Wednesday: 18:00-22:30
Thursday: 12:00-14:30

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Reviews
I had a beer, salad and a sticky toffee pudding for £25-30. The food was good and our server was lovely. Slightly overpriced but overall good. Portions were fairly small however
just had a quick dinner before watching musical BODYGUARD. The prawn cocktail is delighting, and the ribeye is good.
The food was very basic .. I had the beef more fat than meat, which came with an oversized slice of boiled cabbage, that had been thrown onto the grill for a bit of colour and some 'jus' that tasted suspiciously like bistro gravy.. no seasoning no taske, no carbs nothing else... tiny portion .. for almost 19 quid I expected a bit of flavour at least ... I was also sat in the back room by myself which was dead ... Thankfully the cocktails were nice..
When I go it's a little quieter, so I can't vouch much for the atmosphere, other than its lovely staff. They offer me the space to decompress & respectfully collect myself. I can't thank them enough, given the recent news of a passing friend.Food: 4/5
Calamari was great. That represents the one star we have given. Katsu chicken burger was a dry chicken burger with a couple of teaspoons of a watery Satay sauce. Not a Katsu sauce. Although it’s on a special £15 for a burger and 1/2 pint, it’s still a >£10 burger and should be better! The most disappointing of all was the zero service we received. We had to ask for drinks, ask to order food and then there was no staff for additional drinks and desserts so subsequently didn’t order any. We’d had enough. Surprisingly two members of staff jumped to the table with the bill when we got up to leave. We frequent the hotel with work weekly and unfortunately will not be coming back.
This place has gone down hill since it became chez mal from Smoak. Bad points 1. After our orders were taken there was no interaction by any member of staff throughout the meal. I had to get up and go find a staff member to ask for a steak knife. No one checked in to see how our food was. After the starter it took approximately 30 mins for them to clear the table. 2. I ordered my steak Medium rare. What arrived was a well done, tougher than nails lump of cardboard. It was also cold as if it had been left on the serving counter for a good 10 mins before being brought to the table. Given how long we had been waiting for food and there wasn’t a staff member in sight I decided to not complain as I really didn’t want to wait another 45-60 mins for another one. 3. A couple were seated at a table next to us as we were eating our mains and seemed to have constant service. A woman kept coming to their table every 5 mins to check on them but not once thought to ask why I wasn’t eating my steak and had my phone torch on it examining it from every angle. It shouldn’t matter who you are, service should be a standard for every customer. Good points 1. The nice waiter in the red waistcoat who seemed completely ran off his feet. Paid attention to us when seating us and taking our order. Unfortunately I imagine they were understaffed and he didn’t get chance to come back until the bill was being paid. Would not let us pay a gratuity because of the steak. 2. The starters of the tiger prawns and calamari were very good as usual. This is my second time here since it became Chez Mal and both times have been rather disappointing. Probably will not be making a third trip.
Delicious food , well serving.Food: 5/5
I wasn’t sure whether to to write this as bad reviews or not fun for companies. However if I could give no stars I would. We went for our 1 year wedding anniversary on 14th October we thought it be nice as we had been the year before and it was lovely. But no it was soooo bad the service and food was awful. Even though we showed our online reservation we were told ‘I’ll seat you but your reservation isn’t there’. Which was rude. we got and ate our starter ..at this point I said to my husband ‘isn’t it odd no one has come to ask if everything was ok’ They came and took the plates away with literally no eye contact no words just plates gone. I ordered the T bone steak rare and it arrived well done. My husband ordered medium his was also well done but he said he would deal with it. I had to flag someone down even though they had seen I was sat not eating …and I have to stress here the waiter agreed it was well done but didn’t seem to care just I’ll get another. It came and it was again well done …. Again I showed my steak and told him it’s not even medium not a tinge of pink nothing ..How can a chef not know how to cook steak rare surely that’s easier than medium or well done! he agreed it was well done however offered no replacement, just I’ll take it off the bill. My husband had finished eating I took a couple of bites but I didn’t want it. Anniversary meal ruined. Still cost us £90 for a waste of time.
Food was great but service was lacking somewhat, had to wait to find us a table when they finally found one ten minutes later, it was the one we'd said was free when we walked in. Not a great experience.
We had the Mal afternoon tea. We had a great booth table by the window. A great box selection of teas presented us on the table. The selection of savoury and sweets were fantastic. The scones were served warm with a generous dollop of jam and clotted cream. Altogether the food tasted superb. The best afternoon we've had!
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