Lloyds TSB

Went to make a transfer of £50k for house purchase deposit with driving license as instructed, was told, with terrible unhelpful attitude, that the address on the license is old and therefore there’s nothing we can do to make the transfer unless I make a second trip with a passport. I questioned not being able to use my own money when timing is key and for such an important transaction in life. Zero sympathy and willingness to help explore alternative options by the bank clerk. Stepped out and called phone banking service and received lovely congratulations and swift service. How inefficient and useless is branch in comparison?!

Upon arrival, I think the supervisor was very polite and kind. But when I got to the top floor. I think it was around 10:20 in the morning. First, they did not answer my greeting. People who were behind the tail. He was surprised to see me. When I asked them to withdraw money from my personal account. They asked me even though I was unemployed. I have to sit for about 30 minutes. And then the man started making excuses and just took my time. So rude. My question is, I think the bank opened at 9 o'clock. And I was at the bank around 10:30. How come the counter is still not ready to serve its customers.

An Eye opener. Most of the bank's branches operate on a dimmed light to serve very few customers, some with reduced opening hours, giving quite a gloomy impression. It's difficult to understand what's going on - I had always had a good experience and staff are very welcoming and polite. This branch, however, looks very inviting with a lot of green plant arrangements and a first floor that looks ideally setup for a lunch break with barstools at the window and comfy seats at its centre. The appearances were deceiving. When some months ago, an employee who did not have the decency of introducing himself as manager challenged my plans of withdrawing money to buy currency against the depreciation of the pound, intrusively insisted in knowing which outlet I would choose, and said what I was doing was 'gambling', it came to my mind the events of 2008… What if not gambling is it that banks were doing then and now to at least keep the value of their money, day trading in currencies among other things with someone else's monies? Lloyds apparently doesn't like it when you do it on your own. This chap with his reduced horizons and knowledge of the banking system workings opened my eyes.

Wow wonderful service from Kim and Saha. They was so helphful and friendly helping me so much. They Did everything to take care off me and solved my problems with my Bank account. I am very grateful for them you have Amazing staff.

This bank gave me the worst experience I had… I had a business account with them,they suspended it for some information updates and although I gave them all the needed information and although I was literally told me “no further action is required to keep your account open” they just closed my BUSINESS account totally and they say it’s irreversible.. Imagine a bank that asks you to do something and after doing it still blocks your account after doing what they asked… Don’t even think of opening any account with them…

They where very helpful when I put my deposit over 55,000 dollars..bill.

Very unprofessional customer service, I went to seek assistance with my online banking, the girl staff was using my phone as it was hers, and she said 3 times a swear word in a casual way as she was with her buddies. I wouldn't go again.

Took them 1 hour and 3 people seeing me to fix something that took 1 minute to fix once one of them finally knew a seemingly extremely basic thing..

‪Give Tates money back you scums‬

Excellent service, Daniel was very helpful and answered all my questions