Lloyds Bank

Local staff are constrained by the Bank's arbitrary rules which completely ignore the customer. Now you can't pay in more than 10 bags of coin per day. Absolutely ridiculous and just means a second trip to the bank.
1 7 years ago (20-04-2018)

I have been a customer of Lloyds Bank for 30 years and have recently left them due to a lack of support when you actually need it from your bank. I still have my Savings Account here however. Last week on raiding my piggy bank as advised by Martins Money before the £1 is taken out of circulation completely I went into Lloyds LB to change it. Apart from Paula who is ALWAYS very personable here and asks me how I am (and my Son who banks here) they were totally miserable. I accept I was cutting it fine and appeared with plastic money bags of change for cashing up at 16:25 but I always believe I give a customer first class service no matter whether its the beginning or end of the day. The lady had very long blonde hair and made me feel unwelcome and a total inconvenience. Pretty glad I have defected to Santander to be honest...
1 7 years ago (11-01-2018)

Recently I left my cash point card in a NatWest ATM. 5 mins later when I realised, I went back to the Nat West branch but they were very unconcerned and told me to take a seat, someone would be with me. I sat panicking that my card might have been taken and was now being used as it is contactless. After 10 mins I was still waiting, so I left and went to my Lloyds branch in LB. They were friendly, helpful, efficient and considerate in dealing with my plight! The card was cancelled, they checked to see if it had been used and reassured me it hadn't. They explained my new card may take up to a week to arrive and what I should do if I needed cash in the meantime. My new card arrived only 2 days later! Just want to say thank you so much and I'm very happy I'm a Lloyds customer.
5 8 years ago (07-04-2017)

We went to this bank on Thursday 5.05pm,on 17/09/2015 and it the bank was not open. This is not acceptable, Google had it as open at 7.00pm. What happend?
1 9 years ago (17-09-2015)