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Lloyds Bank

  1. Totnes
  2. Totnes Finance

Reviews, get directions and contact details for Lloyds Bank

Lloyds Bank
"Lloyds Bank is proud to serve the people, businesses and communities of Britain. Lloyds Bank is one of the UK’s leading retail and commercial banks, with high-street branches, award-winning online, mobile and telephone banking services.To find out what accessibility services are available in your local branch, search for it in our branch finder."
Address: 31 Fore St, Totnes TQ9 5HH, UK
Phone: 0345 300 0000
State: Devon
City: Totnes
Zip Code: TQ9 5HH

opening times

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:30 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: 9:00 AM – 1:00 PM
Sunday: Closed

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Reviews
35 YRS SERVICE DO NOT TRUST THIS BANK --TAKING UP A SERIOUS THEFT FROM MY ACCOUNT WITH THEM THEY JUST SIMPLY SAID PHONE CARD SERVICES - UTTERLY IRRESPONSIBLE- TO WITHDRAW MY MONEY U HAVE TO DO A WAR DANCE -I WILL NOT BE USING THEM ANY FURTHER .. EMPTIED THE REMAINDER OF MY ACCOUNT I WANT MY MONEY BACK
It took 4 visits with my 16 year old son to try to open a bank account for him, also 3 phone calls but he still can't access his money via an ATM. I then had an automated phone call asking for personal information about his account to change his password. I am now trying to talk to someone in the bank and not a machine. Absolutely appalling customer service. I would not recommend Lloyds to anyone let alone a young person. Dreadful, waiting on the phone for 30 minutes now, if you are that busy hire more staff.Have now given up!!
I attempted to open a simple checking account. It took multiple 25 minute expensive bus trips to Lloyds in Totnes, the closest bank to me, where the staff just jerked me around for weeks. They kept making copies of my ID and attaching a note to it for someone to call me to make an appt just to inquire about opening an account. My first visit, a Romanian woman served me, along with the manager. I presented my ID and proof of address to confirm they were suitable. Yet they refused to check and just brushed me off to say I could take care of all that in an appt. They never did call me to make the appt, and each time I followed up with them, they had no record of me. When I asked what was done with the copies of my ID, they couldn't say. I called the national number trying to make an appt. I was told I would have to wait for 10 days. I explained that I was already promised an appt many days prior, and the operator said he'd sent an email for them to call me and see if they could work me in sooner. I believe he said he would have Susan call me. No one ever did. I went in in-person and they still had no record of me, but then said the next available appt was even later than the one I was told. I went to my appt at 1:30 with Matt Beer 11 days later. I waited until 1:55 until someone would heed my request to inquire with Matt on my behalf. I was told I'd missed my appointment for 1:00. I showed them the Lloyds stationary which stated 1:30 for my appointment. Then Matt finally saw me, only to inform me my proof of address was insufficient. My only proof I had was a lodger agreement. I am an asylum seeker, and as such we are accepted by banks as having trouble providing the usual criteria for proof of address. Without specifying it, in my first trip, the manager had said there would be a different criteria for me, but it turns out there wasn't. Matt said he'd apply for a waiver so that my lodger agreement was accepted. Several days passed when he said the waiver team had emailed back asking for more info: How was my housing arranged, and how do I have the money to pay the £XXX rent. They could have easily called my landlord himself to verify the legitimacy of my contract, but instead they were prying into my personal life. Another problem with the question of how do I pay the specific amount of rent: Matt had claimed he didn't send that portion of my lodger agreement to the waiver team. I'd asked him specifically, and he said he was only scanning over the first page with my address and the last page with the signatures. The amount of my rent was not on either of those pages. So clearly something shady is happening here, if receiving the run around and being gas lit wasn't proof enough of that. None the less, I answered the questions: My landlord was someone I had found online, and I had received donations to help me escape an abusive living situation in case you're interested it was corrupt G4S asylum housing. Days passed when Matt called me again to say my waiver app was denied, with no reason provided. He already knew I wasn't registered with a GP-- he had asked during my appointment, but he relayed that the only proof of address they would accept is a letter from my GP. ??!?? is right. I reiterated that I was not in a position to register with a GP. I pointed out that this was inappropriate to require me to see a GP to open an account when I have a contract, along with the fact that there was no reason provided for the denial of my waiver application. Matt feigned sympathy and agreed but insisted that registering was the only solution. Not only is this ridiculous and the whole 3 wk fiasco an expensive headache, but what is further concerning here is that the GPs who asylum seekers are assigned to are corrupt as he**. In my last visit to one, my record was falsified and there were baseless claims made specifically to negate the facts of my asylum application. Later when I made a complaint against G4S for their abuse, they refused to investigate, & insisted I was mentally ill and that I *register with a GP*...
Very helpful and friendly the service was very good and they solved my query. So job done.
I like the New indoor of Lloyds bank in totnes. Looking big. Like the From sally Stubbs
A wide range of banking services and esoteric financial products offered here.
bad customer service and rude.
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