Liverpool City Centre NHS Walk-in Centre

This place is fantastic. The care and professionalism of the staff is amazing. The current pressures on the NHS make it very difficult to get a GP appointment but this centre is open 365 days a year with no appointments needed. What a great service! There might be a long wait at times but worth every second of waiting to be seen by a caring healthcare professional. The nurses here really are a credit to the service and deserve to be paid more.

The walk in has been amazing in my experience! Went in with tonsillitis not being able to swallow saliva and got seen very quickly and given medicine right away. My partner went in shortly after with a dislocated knee and again was seen fast. Nurses / doctors are extremely helpful and understanding.

After being in pain for over 12 hours with my nail coming off the nail bed, and infection signs showing I went on 111 online service who advised I went here minor injury clinic, to be greeted and checked in quickly by a nice man who was the receptionist. However, when I went in I was in a tiny room with two nurses grabbing and prodding my nail, after saying it was painful, they then proceeded to laugh at me saying I was at the wrong place for the injury. They made me feel completely stupid for coming to a small injury clinic with a small injury. They sent me away with no advice, no help and now I’ve got an infected finger, which is now gone black and requires medical help. I won’t be going back as the nurses think it’s funny!! Shameful.

Fantastic place in my opinion! Despite the waiting time which was excessively long due to an ambulance being called for a sick child, the staff were clearly working hard to see everyone. Only thing that spoiled it was one patient in the waiting room who was obscenely rude towards all the staff as if she was the only person in the waiting room that mattered; constantly complaining and making rude remarks about the staff accusing them of ‘doing nothing’ even though they clearly were dealing with other matters. Even went so far as to refer to one staff as a C word and when confronted over it tried to lie about it! Disgusting entitled attitude! Other than that the nurses/reception staff are very professional and caring although I do recommend coming early to avoid a long waiting time.

Staff were friendly and efficient, patient and helpful. I am very grateful for this service being available and appreciate the hard work by everyone in these centres who take on all sorts of cases without notice all day. Thank you.

Absolute joke and the nhs should be highly ashamed of the service offered here. Triaged within 20minutes to then left to die in a dirty scruffy waiting room for 5hrs and still waiting. My 3year old projectile vomited all over the waiting area and the vile reception staff left offered me 2wet wipes to clean up the sick and then when pulled up on this claimed they were unaware of the situation that occurred right in front of their face. Staff are rude and inconsiderate. The cleaning staff are ridiculous and left vomit spread up the walls and seemed inconvenienced by having to get a mop and bucket out. The only person in this establishment who has half an ounce of decency is the security guard. I would highly recommend avoiding this walk in and seeking help and advice from humans whom actually care. Will defiantly be making formal complaints after this visit. Absolute ridiculous I would rate it minus 5 stars if possible.

Excellent centre. Very friendly, kind and professional staff. The reception staff were very sensitive, helpful and reassuring. They were particularly good at putting some young anxious patients at ease.

Professional and caring. In respect of waiting time, we are lucky to have this service at all. Therefore not going to moan as the staff work hard and do all they can.

Went today for a minor injury I’ve never been before The staff were really nice I have bad anxiety I wasn’t waiting long to be seen And the nurse who seen me was really nice The place was really clean Couldn’t fault them Thank you

They are absolutely amazing. All staff listened to everything I had to say and took their time to understand my symptoms and provide a thorough diagnosis. I could not be more satisfied with the service and lovely people here

Directions to Liverpool City Centre NHS Walk-in Centre with public transportation

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