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Lebara

  1. London
  2. London Professional Services

Reviews, get directions and contact details for Lebara

"Lebara was founded in 2001, is one of Europe's fastest growing mobile companies employing over 62 nationalities worldwide in six countries."
Address: 14-18 Gresham Street , London EC2V 7JE, XGL, GB
Phone: 0870 075 5588
State: XGL
City: London
Zip Code: EC2V 7JE

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Reviews
Worst provider. I switched from another provider. Non existent Internet at most to very slow . Customer service don't seem to know what they are doing. They ask to restart phone each time you report the issue which doesn't solve the problem. Asked to wait for 24 hours then 48h then 3 days. Problem still persist. So stressful experience.
Try adding more than one SIM card to your account! Good luck administering your account and SIM cards. Lebara's 'Dashboard' hasn't been designed properly, they don't know what the Hell they're doing. What a bunch of losers.
Zero star for me. Do not purchase a data plan from this company! I bought two unlimited roaming data packages for 20 days with Lebara for my trip to Switzerland. It was almost a week and our phones wasn’t working. It kept saying our phones were out of service. Mind you I bought these plans for 20 days. I would have to pay more to activate my phones again. Avoid the Lebara booth at Zurich Airport that was where I purchased my data plans. The representative will try to make it sound like this will be the best price in all of Zurich. You’re better off purchasing a data plan at the post offices or train stations in Switzerland.
o express my disappointment with the service I received during my recent interaction with Lebara. As a customer who purchased a 365-day plan, I expected a seamless experience, but unfortunately, that was not the case. SIM Card Delivery Delay: Waiting for two weeks for the SIM card to be delivered was an inconvenience. Efficient delivery processes are crucial for customer satisfaction. Activation Process Challenges: The activation process was unexpectedly complex. I had to pass a quiz, and at each step, it requested credit card details—a concerning practice. Streamlining this process would greatly improve the customer experience. Limited Phone Compatibility: Lebara’s SIM card compatibility list surprised me. Not all phone models are supported, which should be clearly communicated upfront. Lack of Customer Support: I spent an entire week seeking information through various channels—chat, emails, and calls—but received no response. Prompt and effective customer support is essential. In summary, my experience with Lebara has been disappointing, and I strongly advise against using their service. As a customer, I expect transparency, efficient processes, and reliable communication. If I could rate -5 starts I defiantly will! DON"T Waist your time with Lebara
My husband and I were long time customers. We asked for a cheaper monthly deal. My husband was offered a great deal and a massive refund. I asked for the same deal and was refused - I was offered nothing. The people I dealt with on the phone and over chat were very rude, dismissive and patronising. I left a poor review after my last chat. Overnight Lebara emptied my account of data and minutes. Data and minutes I had paid for and needed. My phone had been on WiFi and I had been asleep. Absolutely shocking treatment. I complained via email about the sexist treatment, rude staff and the removal of my data and minutes. My complaint was completely ignored and has never been answered - in over 4 months. Completely abysmal and unprofessional treatment. Lebara then continued to completely empty my account of data and minutes - four times. Each time I had to contact via chat and phone to fight for the return of the data and minutes I had paid for - they often returned less than had been taken. Each time they were very rude and sarcastic. I was always told it was a technical issue and I would be contacted by the complaints or technical team - but I never was. I called and spoke to two different managers - they were not at all bothered. I was told there was no problem, and no investigation would be undertaken. Finally I was offered £15 as a goodwill gesture - but it was not paid. Absolutely shocking. I had to contact them 6 times before it was eventually paid, months later. I dealt with incredibly rude, aggressive and very unhelpful staff. In June I checked my account daily, and saw that every night when my phone was not being used and was on WiFi, significant amounts of data were taken by Lebara - every single night. A sneaky fifth time they emptied my account. I contacted them again and was offered a small amount of data. I refused and they threatened to remove my plan completely - the plan I had paid for and was using - and was told I would be left with nothing. I left Lebara as a result of all of this. I will persist until I get answers as to why I received this sexist and unfair, treatment, why they continuously stole data and minutes, and why their staff lied and were so rude, unhelpful and unprofessional.
Sent the email for usage reports, told me I will received the my records in 24 hrs, then told me it would be coming in 3 business days, It has been a week now, not receiving anything yet, and just told me the records would come in 30 days, it was very urgent for my insurance verification purpose. They keep pushing it further and kicking around different apartments, the customer service keeps saying they have to wait for the privacy team to reply, I have been with Lebara for 6 years, and the only time I really need to rely on them to solve a urgent problem for me, that's what I got, really disappointed. Yes, the staffs are very friendly, "sorry, but we are not the privacy department" is what I've been keeping receiving.
Cheap subscription. I guess you get what you payy for which is just the subscription. No other service at all. If you need help with anything you can count on being ignored on all possible reach out options. Email, live-chat, Facebook, phone. Noone seems to be working in customer service for this company. Absolutlyy horrible if you do need help with anything.
Great offer price, good performance too. Went on holiday to India for a week in Bangalore, and initially on arrival the promised plan inclusive India free calls and 4G didn't work in the airport, but my error, as once I switched on Android allow data roaming setting hey presto it all sprang to life and worked flawlessly all week with Vi India as provider. No other changes needed to default Lebara settings. Top marks!
Absolutely dreadful service from Lebara. We bought my son a SIM with no issues so my husband decided to switch to them too. After 2 weeks, around 10 phone calls having to explain the issue EVERY time and countless promises that the issue will be fixed, my husband's number still hasn't transferred properly meaning he has to carry 2 phones around with him. Phone calls and texts are still going to his old SIM and old phone. Very disappointed.
great price for sim only subscription. but...if you need to reach someone live, you're in trouble. waited 20 min for a live chat person and then left to write this...this was after calling and being told that there were more than 10 people ahead of me in the queue...
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