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KFC Croydon - Lower Addiscombe Road

  1. Croydon
  2. Croydon Fast Food Restaurant

Reviews, get directions and contact details for KFC Croydon - Lower Addiscombe Road

KFC Croydon - Lower Addiscombe Road
Restaurant chain known for its buckets of fried chicken, plus combo meals & sides.
Address: 253 Lower Addiscombe Rd, Croydon CR0 6RD, UK
Phone: 020 8676 1849
State: Greater London
City: Croydon
Zip Code: CR0 6RD

opening times

Monday: 11:00 AM – 10:00 PM
Tuesday: 11:00 AM – 10:00 PM
Wednesday: Closed
Thursday: 11:00 AM – 10:00 PM
Friday: 11:00 AM – 10:00 PM
Saturday: 11:00 AM – 10:00 PM
Sunday: 11:00 AM – 10:00 PM

Update Info
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Reviews
Dear KFC Customer Service,nnI am writing to express my extreme disappointment with the recent purchase I made at your establishment. I visited your store and purchased a Party Share Box, expecting it to provide an enjoyable meal for my family, especially considering we were hosting a gathering with 10 kids at home.nnHowever, upon opening the box, I was shocked to find that out of the supposed 14 pieces of chicken, six of them were inedible. These pieces were either undercooked, overcooked, or had an unpleasant odor, rendering them unsuitable for consumption. This left me in a difficult situation, having to scramble to salvage the meal by improvising sandwiches to feed the hungry children.nnAs a loyal customer of KFC, I have always held your brand in high regard for its quality and consistency. However, this recent experience has left a sour taste in my mouth, both literally and figuratively. Not only did it inconvenience me, but it also disrupted the planned enjoyment of our gathering.nnI understand that mistakes can happen, but I believe it is essential to address and rectify them promptly. I urge you to take immediate action to ensure that such incidents do not occur in the future. Whether it be improving quality control measures or providing better training for staff, it is crucial to uphold the reputation of your brand and satisfy the expectations of your customers.nnIn light of this unfortunate experience, I kindly request compensation or a refund for the subpar portion of the Party Share Box. Additionally, I hope that steps will be taken to prevent similar occurrences in the future, ensuring that customers can confidently rely on the quality of KFC products.
I recently visited this KFC store brach and had a terrible experience. The chicken fillet I ordered was extremely salty, to the point where it was inedible. When I went back to the store to request an exchange, I was met with rude and unprofessional behavior from the manager. Instead of addressing my concerns politely, they were dismissive and responded in the worst possible manner. It was clear they had no interest in helping or providing decent customer service. This experience was highly disappointing, and I won’t be returning to this location again. Terrible food, even worse management! Really do visit another store in place of this store!!
I hereby inform you that I regrettably watched an episode in which I was extremely shocked. Today around of 9pm At the KFC in Addiscombe, I thought that poor customer service was already normal, but treating a driver the way I saw without the guy having done or said anything wrong was too much. I watched the whole thing from start to finish, so I am here to report my dissatisfaction as a customer as well. Because it is becoming repetitive, so today was the chosen day. I was supposedly treated with an arrogance that made me feel embarrassed. Now, as for the driver, I even found it unnecessary because he was just doing his job in good faith. The driver in question arrived there, said good evening and asked the employee who was there to check if his order was ready and if not, how long it would take. She replied that it would be ready in 20 minutes. The driver said ok and went outside. After a few minutes he came back and asked, “Madam, are you ready?” She turned to him impatiently and very stupidly and said, “No, only one is ready, another one will take another 20 minutes.” The shocked guy said, “Madam, why didn’t you say anything? I’ve been waiting here for ages and you’re there doing nothing. I don’t understand why it’s taking so long. Look, then we’ll do it this way. Tell me if it’s going to take long or I’ll cancel because the customer has been waiting for a long time and so have I.” She quickly shouted, “Oh, I’m going to report your account and I don’t care.” In other words, the poor guy who didn’t do anything will end up with the account reported, which is where the employee should be. For mistreating the drivers and providing terrible service to the customers. I honestly felt very disappointed and to tell the truth, I don’t think I’ll be going back there. I think you should review the situation. Regards xxxx
Staff at this branch are useless!nOrdered via uber eats, missing items, zinger burger was dry and had 1 skimpy bit of lettuce and no mayo/sauce chips were soggy and cold.nNo napkins or other condiments in bag, called store staff were useless and basically said nothing they can do!nWell they can start with doing better! Serve food that you would be happy to eat yourself and get people's orders right!!
With only two self service screens to place your order, it can be a bit of a wait before one becomes free.nThe menus are easy to navigate, and payment straightforward.nBit of a wait again for the order to be prepared - yours is up against all the online orders that are coming in at the same time.nThe burger itself was OK. The portion of fries, whilst tasy and hot, was small. The drink didn't come with ice. Not sure if it is even available, but would've been nice for keeping the drink cold.
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KFC Croydon - Lower Addiscombe Road map

Directions to KFC Croydon - Lower Addiscombe Road with public transportation

Addiscombe Tram Stop 100 meters
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312
367
689
Addiscombe Tram Stop 120 meters
Tram
Parkview Road 210 meters
289
312
367
689
Ashburton Road 260 meters
289
312
367
689
Havelock Road (CR0) 420 meters
289
312
367
689

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