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Keys Property Management (Wales) Ltd

  1. Ammanford
  2. Ammanford Real Estate Agency
  3. Carmarthenshire Real Estate Agency

Reviews, get directions and contact details for Keys Property Management (Wales) Ltd

Address: 2 Margaret St, Ammanford SA18 2NP, UK
Phone: 01269 592819
State: Carmarthenshire
City: Ammanford
Zip Code: SA18 2NP

opening times

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews
I lived in a keys property management house. We were left with a broken boiler for 3 years. Of which I have proof from British gas! I had a leak in the bathroom which no one was interested until it came through to the living room ceiling and the player fell down leaving a gaping hole in my ceiling and it was left like that for 2 years!! DO NOT GO WITH THESE PEOPLE!!! All they want is your money!!! I am now being threatened with the police!! I was treated with such disrespect and arrogance. I was spoken down to and patronised! Not even worth one star.
7 years ago (02-02-2018)
Iv been a tenant with keys for numerous years, everything is done professionally and they cant do anything else but help, the team is very friendly and always deal with my queries in a professional manner. I'm very shocked to read some of these reviews and allegations. maybe a case of some sour eggs or bad tenants
7 years ago (05-02-2018)
Been with keys for many years now. Very helpful staff fast to get professional people out if there are any problems with the property
7 years ago (05-02-2018)
Very unhappy the way we've been treated over the last week. Promised numerous phone calls/emails about a property, felt that we wasn't kept in the loop when the company was communicating with the landlord with enquiries. The advert for the property mentioned no details about issues with pets, so we (my partner and I) wanted to progress and push through as quickly as possible due to giving our current landlord a month notice without having to wait an additional month on top. We both agreed on a date where we would view a property. When we turned up, we waited half an hour, no sign of anyone. This was organised after 5pm so there was no-one to contact as the office was closed. Very frustrating. Especially that my partner had to leave work earlier than usual and just the pure distance we had to travel. After my partners strongly worded (yet tasteful) Facebook message (around 6pm) we were suddenly contacted out of the blue saying "they'd text and left a voicemail" to let us know they didn't receive the keys and that the viewing has been cancelled. The most frustrating aspect was that we had to keep chasing the company for responses over the course of two days. I'm pretty sure we called them at least 5/6 times and spoke to someone where we were advised "I'm just waiting to hear back from the landlord", "I'll ring you back in 20mins", "I'll email you over some documents", "I've spoke to one of the joint landlords and they need to speak to the other about the pet". I understand that we're not the only customers but to be updated on what was going on should have been standard. Keys have an outstanding customer friendly policy when it comes to agency fees. But it felt that they couldn't keep up with the promises they'd given, which eventually led to a breakdown in communication and made us completely withdraw our interest from the property.
8 years ago (11-07-2017)
I’m a landlord and keys let my property out the clients. Fab service and always contacted prior to any work or issues with the property. Can’t fault them!
7 years ago (05-02-2018)
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