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JJ Autos

  1. Paddock Wood
  2. Paddock Wood Car Dealer

Reviews, get directions and contact details for JJ Autos

JJ Autos
Address: Lower Barn Farm, Willow Lane, Paddock Wood TN12 6PE, UK
Phone: 01892 249011
State: Kent
City: Paddock Wood
Zip Code: TN12 6PE

opening times

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: Closed

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related searches: j&j motors, auto sales uk, autotrader, jj cars
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Reviews
I recently bought a Peugeot 107 from these guys. I found JJ Autos very amenable. No pressure selling, in fact very laid back. I took the car through its paces at my leisure. There's always a risk with a second hand car, but it felt and sounded okay so trusted my instincts. Having bought it, I took it to my regular guys to give it a thorough 'once over'. Got the thumbs up from them with a comment 'Nice little car!' Log book came through today. I thought the price was fair. I'd use them again.
This had been one of the most inexcusable experiences I have ever had from a car dealership. Firstly, it was difficult to find and when we phoned up for directions the dealer was rude and abrasive. When we arrived we were thrown the keys and told to test drive it. The car had dog hair inside and obviously hadn’t been cleaned. Additionally, there was missing plastic trim, this wasn’t a major issue as we were looking for a mechanically sound car. We decided to part exchanged our car. As soon as the paperwork had been signed the dealer took our car and proceeded to start drifting around the yard in it. This car carried a lot of memories and we found it incredibly disrespectful and unprofessional. As we were about to leave we had noticed one of the electric wing mirrors didn’t adjust, which we pointed out the dealer he told us to just deal with it and refused to help us. After taking it to our local mechanic we were told that some of the panels had previously been damaged and fixed with filler which there was no paperwork for and we weren’t told about either. The brakes were also extremely low and required replacing straight away as well as there being a driveshaft leak which the MOT that had been done same day didn’t show up. Overall this had been a terrible experience of which we were left with a large repair and cleaning bill. We also felt like the dealer was talking down to us because of our age as we are quite young. We would recommend avoiding this dealer in the future as we wouldn’t wish this on anyone.
Very polite and helpful company. Within a week of financing a new car it had a years MOT and service they also touched up the areas I requested. Would recommend to friends and family if they were looking for a new car to have a look at their stock on ebay or Autotrader.
Cannot recommend this dealer after very rude service from Tina. I was looking forward to buy my first car and was preparing to pay when I requested to see the invoice prior to payment. Tina called me and was very resistant to this idea, suggesting I was inferring the dealer was not licit which I never said. I explained I was only trying to be cautious, she treated me horribly, shouted at me despite me staying calm throughout and hung up on me. I understand that they hold physical invoices but I don't see the problem in making that available to costumer via pdf or photo prior to payment as I know this to be common practice in many dealers. Regardless of whether they were willing to show the invoice or not, the treatment I received is really inappropriate and disrespectful. Was left shaking with her tone and manner which really put me off much more than any invoice situation could. *edit*: owner responds to this review with yet more lies and excusing aggressive manner. Their rating is now 3.9 stars for their 'great' costumer service. I leave to the future buyer to consider whether they want to deal with these folks after the multiple accounts of extreme disrespect reported here on google. Also watch out for fake reviews
I was interested in buying a car from JJ Autos, but after exchanging a number of emails with the car dealer named Karl, I resigned from buying a car from JJ Autos. Although he was replying very quickly, I found his replies rude, as if it was an inconvenience for him to answer questions about the car I was interested in. Yes, I contacted Karl on Sunday, but he really didn't have to reply to me until he's back to work, so that's not an excuse to be rude. When I asked if I can see the pictures of the car again before deciding as for some reason they were deleted from the Auto Trader ad, Karl said that I've seen them already... Seriously? You just lost a client.
Continued from above post We returned just under the hour to find she was no longer at the office. I called her for her to tell me 'she had other plans, has the money been sent' I explained it had and we would want someone to come back to complete the exchange. We weren't now going to leave without the car now the money had been transferred. She angrily said she still needed to wait for it to be seen in the account and was continually moaning about how this was out of hours and wasn't ideal for her. My boyfriend and I never once asked for then to stay out of hours. They offered and given its their choice to only accept bank transfers they know they'll have to wait. I explained a number of times that it wasn't clear that the only form of payment was bank transfer. She continued to shout down the phone at me that it's all over their website and invoices. Firstly. They don't have a website just an autotrader page. Secondly there's a box with bank details on the invoice not labelled this was only form of payment. She then hung up on me and told that 'she wouldn't be spoken to like a piece of sh*t' never in my life have I been sworn at by a business! she finally agreed to come back and complete the exchange after moaning that my boyfriend was rude he wasn't rude what so ever, he has transferred a very large amount of money and wanted to ensure he got his car. She turned up with her son the mechanic that had originally sold us the car. I explained the situation to him at which point we just agreed to disagree that there had been a miscommunication about method of payment. He reiterated that they don't do large card payments because of how much is costs them, with all due respect as a paying customer this is not my problem. We explained we would not have made the payment for the car before we had seen it after the work had been completed no one in their right mind would!. At this point she started shouting again, pointing her finger in an aggressive manner at my boyfriend which was shocking. Her son the mechanic even had to tell her to reign it in and 'I told you not to do this'. Well doesn't that say it all about her nature that her own son having to ask her to back off!? She continued to shout about how she thought we were rude, when in fact we were valuable paying customer. My boyfriend at this point had even considered walking away and loosing the deposit put down on this car because of the horrendous treatment. We finally got the car my boyfriend had paid for with the final interaction from the mechanic of 'Hope never to deal with you again'. Our response 'the feeling is mutual'. Absolutely shocking and left a very bitter taste in our mouth. The reason we went to this dealership was that they prided themselves being a family run business which appealed. Turns out doesn't mean it makes them pleasant to deal with. **re - reply ** there was no one else in the office as we were outside waiting for the transaction, and when we were in the office everything was OK. No aggressiveness from our part I even sat in the car to keep out from the abuse I knew was heading my way. I wasn't surprised when it eventually came. And that my girlfriend sustained off of you, I sat out of it. Also I even apologized if i had offended you. And even if we were being difficult which we wasn't the way the situation was handled by you was appalling. For people reading this, DO NOT get on the wrong side of these people.
I'm disappointed from this trader. I was looking for a Van and saw that this trader have exactly what I was looking for. I called them in the morning and spoke with them and they said that the vehicle is still available , then I called them again around noon and asked if they will take a deposit and keep the van for me and then I will come and see the van. They said "no" , because their policy is "no deposit before you see the vehicle" . I traveled 1.5hr 80mls and when arrive they said that they Sold the Van already in the morning and I need to give 3 hours notice before I go and see any vehicle, which is impossible, because we spoke on the phone around 11:45. Thats fine, but at least they could call me and said that they have sold it. I spoke with them few times around noon and they didn't said nothing ! Look like they are not trade house at all . Excuse me, but at least let your customers informed and improve your customer service !
Just honest cars at realistic prices, plus an interesting variety of vehicles. The owner let me check the cars inside/out in my own time and take for decent test drives. No sales pitch, no pressure and no hovering over me - a nice change from the usual pushy sales staff at other garages. The cars I looked at had some minor cosmetic imperfections, but that's refreshingly honest as you can see what you're getting - personally I don't want to guess what shiny new paint and filler might be hiding. Prices are low, so small profit margins mean that no huge discount can be haggled. Still, I struck a deal and drove away the same day in a low-mileage car with 12 month's MOT. Seeing the other reviews - yes, they share farm premises in the countryside, but that's fine - it's all hardstanding, not a mudbath nor covered with manure! Would definitely check them out again for my next car and recommend to others.
My boyfriend and I went to view a car at this dealer on Sunday. We appreciated how upfront the mechanic who sold us the car was with us, the fact the car had just come in and needed some work. Overall we were pleased and it was good to know the car was going through the workshop and MOT before we would then pick it up. At that point we paid a deposit for the car to secure it we paid via card on a card machine. We were then told the car would go into the garage/workshop on Thursday/Friday, when we would then be able to collect it. It got to Thursday and I put in a polite call to the dealer to ask if there was an estimate as to when we might hear the car would be ready, only to be snapped at with the response from the lady dealing with the so called 'after care' "well when did he tell you!?" I politely responded that we were told it would be Thursday/Friday but would be good to understand when we might get it back so we could plan coming to collect it. I got a very sarcastic response barked back at me saying "well it'll be Thursday/Friday then". Very unhelpful. After a bit more chatting I managed to get her to agree to call the workshop/garage to be able to give me an ETA. Given that I was working and needed to collect my boyfriend from work and then do the hour drive to collect the car the lady offered that she could stay after hours in order for us to collect it. At this point I checked that would be ok and said the latest I would be there would be 5.30 and I would let her know when we were on route. I rung her to let her know we would be able to get to the dealership around 4.40pm. We unfortunately then hit traffic which put us back to 5.15pm, so I put in a courtesy call to let her know. We arrived to the dealership had a short interaction for us then be asked if we were going to pay. Naturally we wanted to ensure the work had been carried out as promised by the mechanic and the car was in the condition we were expecting. At this point we were only just made aware they wanted to be paid via bank transfer. Absolutely fine, but as everyone will know, it's not an instant payment due to banks seeing a large amount. My boyfriend and I were pretty perplexed this was the only way we could make. The lady then informed us that this was because they get charged so much for large transactions if they use a card machine. Fine. But then you have to be prepared to wait for money from a transfer. She rather aggressively told us that they would not release the car until they could see the funds cleared in their account. Again fine but be prepared to wait for the money to transfer. We also would definitely not have been prepared to have paid in advance of seeing the repaired car ahead of picking it up. We explained it could take up to an hour. At this point we decided it would be best to go and get a coffee we were sat in a small office and with the current climate didn't want to be sat in there for a prolonged period of time. The lady even helped direct us to the local services! What happened between then and us returning is beyond me. continued in Thomas Page's post *reply* My boyfriend was not threatening or aggressive. There was one other person in the office when we first spoke with you your colleague and the only interaction we had with you at this stage was that you couldn’t release the car until the money showed, and my bf saying we wouldn’t leave without the car now his money was taken which is fair as no one would leave without goods they have paid for. He sat the other side of the office and then we left to get a coffee. The call was not abusive, I sometimes struggled to get a word in edgeways as you continually talked over me and you got very defensive when I said the payment method wasn’t clear. As mentioned in my bf’s post he actually apologised to you in person if he caused any offence, yet you didn’t acknowledge that at all. I’m deeply saddened how heated the situation got. It should have been a simple transaction*
Bought my last two cars from this garage. I was more than happy with the first, fancied a change a year on. Found another there I liked. Nice little garage. The guys here are very healpful. Seem very knowledgeable and have a workshop on site. Will definitely be back for then next one. Thanks guys
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