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Jaguar Garage

  1. Leicester
  2. Braunstone Town Train Station

Reviews, get directions and contact details for Jaguar Garage

"Marshall. The new name for Jaguar in Leicester."
Address: Leicester LE3 2FU, UK
State: Leicester
City: Leicester
Zip Code: LE3 2FU

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Reviews
This has to be one of the worst places in Leicester this establishment has no interest in selling cars or in providing any form of customer service fortunately for me there are many other places where you can buy a Jaguar or Land Rover and I managed to find such a car despite trying my utmost to buy a car from here. I have also benefited from finding an alternative specialist repair centre and garage who look after both of my Jaguars and also my wife’s range Rover which is In one of my other separate reviews for an establishment known as farriers. Suffice to say I have already told everyone I know in person both family friends and business acquaintances however as a Google review I feel it is worthy to warn other potential customers to avoid this establishment or use at your peril
Karan served me today while I was having my car serviced. I got in earlier than scheduled but my car was taken in for a full service including valeting all as part of the service as well as change of batteries. I got back to find a nearly new car for which I wound like to say a big thank you to Karan and the team for their efficiency and professionalism.
How funny! Just putting a review and read the last one from J Booth. I feel exactly the same as him! Since Marshall’s have taken over I wouldn’t buy a car or use them ever again Their customer service is 0. I bought my Jaguar from Sturgess 2 years ago and although they caused some issues they were always courteous and put things right. My Jag was in for some work under Sturgess and they did some small damage, but they informed me that the part is not produced any more, however they tried to find a replacement, unfortunately this didn’t happen before Marshall’s took over. I received a letter from them saying they now ran the dealership, so I thought I’d better chase up and see how they were progressing with my part, only to find that they Marshall’sweren’t going to pursue any longer and offered me £38 for the part. I explained that I have been backwards and forwards from Derbyshire previously, firstly for them to look at the damage, then to fit the part, but the wrong part was ordered, all costing me days off and fuel. However, they said they would try and source a secondhand one… This has been going on for over a year now. The next letter I received from Marshall’s so called Customer Relations Manager was that she felt an apology was “more than sufficient” and I should take it up with the Ombudsman if I wasn’t happy. I can’t remember ever getting to an Ombudsman in 2 emails without getting a satisfactory outcome from a dealer, particularly one that’s just taken over the oldest Jaguar dealer in the Country. I’m at a loss to understand why you would lose a customer and reputation over a small issue. I’m with J Booth… My wife has a Range Rover and I have friends and family with Jaguars and Land Rovers which I will share my experience with. Don’t touch them with a barge pole!
Took my car for a service today and couldn’t have asked for better care. From start to finish Karan was absolutely fantastic. He was polite, kind and very professional. My service was stress free and they kept my car over night as I was unable to get back on time to collect it before they closed. Karan was so kind to my little boy too and made the experience of being at Jaguar Marshall superb. Thank you so much Lucy Newcombe
Amazing customer service from Karan and his team, offering me a private cabin to stay for a few hours while my car was getting serviced. During my stay, they made me feel comfortable, offering me various beverages and sundries including a high speed WiFi connection for me to browse internet. Karan in particular, having looked at my car service history, provided me the best deal possible saving me a lot of money by considerably reducing the previously quoted price.
First time i've been to Sturgess, I can honestly say that the whole experience was fantastic. The salesman Nigel Ford went above and beyond what I expected, which resulted in me purchasing the car I wanted and driving away a very happy man. Customer experience is clearly top of their agenda and they really do lead the way here. A great company to deal with and fantastic staff will ensure when it's time to change vehicles I will be going back.
Thank you to all at Sturgess for making my experience so easy and enjoyable. Nigel was engaging and friendly, helpful and knowledgeable, he made the whole process easy and stress free. Ben and Peter were also splendid in their roles supporting Nigel throughout the process. The sense of occasion on collection was unexpected and added to an already very well managed operation. Thanks again to all, particularly Nigel, and it’s all true, the XF is ace.
the after sale is the worst i have every had from a car dealership!! so called family run business!! had many faults with the car and refusing to accept the liability! car needed early service at 5,000 mileage which is well known fault to land rover but tried to blame my driving style needed software upgrades as warning light came up! again this is well known fault to land rover as advised my land rover assistance. New PDF fitted at 7,000 mileage and tried to blame my driving style! I do over 80 miles a day! when asked on why they felt it was my driving style it was based only on my last journey and no other! Hayden the manager was very rude over the emails and did not understand that manufacture guidelines where followed to unblock the filter, land rover assitance had also tried manually but did not work therefore it had to go into dealership!! rust of exhaust tips which apparently isnt covered by manufacture warranty even though a car is under a year old and has not even seen winter roads! paint coming off the brake callipers which isnt covered by manufacture warranty and being told a good will gesture will be offered I'm yet to hear anything !! the car is under a year old and developed so many fault but no acceptances of liability by stuguress! poor lack of communication!! no return on phone calls on each time I have called. on one occasion I had called the manager 3 time in one day and was told she would call back within 45 min but what a surprise no phone call all day!! being passed from one person to another as there seems to be endless managers who all think it's not there responsibility would really stay away from the dealership as once the car is sold and they have recivivied there commission they don't care about there customer service.
I had some recall work done on the rear spoiler in July and apart from the rear car having sticky black stuff over it my reverse camera has now got tunnel vision and you can see that it is now set back in the rear spoiler. I contacted them expecting to have to nip it down so they could take a quick look but Oh No, It is now going to cost me £198 per hour for them to diagnose it.
A great company to do business with. I bought a used F-Type from them and the car was prepared and presented like new, it was even 'roped' off in the show room - a lovely touch. Customer service is fantastic even throwing in a guided tour of their SV range which was an added bonus. Paperwork was all prepared in advance making the transaction as simple as possible. I dealt with Niraj Sakaria who was really very helpful, knowledgeable, and professional. A great experience all round and I have no hesitation in recommending them at all.
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