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Intercounty Truck & Van Ltd

  1. Wellingborough
  2. Welli̇ngborough Car Dealer

Reviews, get directions and contact details for Intercounty Truck & Van Ltd

Intercounty Truck & Van Ltd
Address: Stewarts Rd, Wellingborough NN8 4TR, UK
Phone: 01933 232600
State: North Northamptonshire
City: Wellingborough
Zip Code: NN8 4TR

opening times

Monday: 7:00 AM – 5:00 PM
Tuesday: 7:00 AM – 5:00 PM
Wednesday: 7:00 AM – 5:00 PM
Thursday: 7:00 AM – 5:00 PM
Friday: 7:00 AM – 5:00 PM
Saturday: 8:00 AM – 12:00 PM
Sunday: Closed

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Reviews
Van Purchase Excellent Experience:nI just purchased a nearly new van from the Wellingborough branch, and the service I received was absolutely superb.nI dealt with Nick, who could not have been more knowledgeable or helpful. He arranged for the vehicle to be brought across from the Peterborough branch to Wellingborough, which is closer to where I live. It was in excellent condition, spotlessly clean and as you would expect from a reputable dealer, all the documentation, etc was on hand. It was a very easy decision to purchase and Nick even arranged to drop the vehicle round to my house.nI'd done quite a bit of research, looked at a few vans and encountered half a dozen or so sales personnel! Without doubt Intercounty Truck & Van Ltd is a stand out company.
Very disappointed with this garage. I called two week before the day of the appointment to book a recall for my MB van. I left the car to the garage on Friday morning for the recall, MOT & service. At the end of the day they told me the van was not ready because due to a long list of problems the MOT fails and that I had to leave the car till Monday to sort the issue and be able to collect the van. Friday evening I checked the MOT history on gov.co.uk and it was shown as PASS with only 2 advises. Monday morning I called the garage for an update and they told me that the recall was not sorted and a part have to be ordered, but they didn’t tell me anything on Friday afternoon about this. Monday afternoon I went to collect the van and they charged me £58 more because the car was with the garage Saturday & Sunday. I told them I need the van since I have to travel on Friday and they didn’t guarantee to have the van ready for that time because it dipende by when the part ordered arrive. This is annoying since they are an authorised MB garage, there were several van like mine there so It’s unbelievable they have to wait a week to receive a part. This is causing me lots of problems and money for renting a car, etc.
The customer service in the place is unreal. They are a 10 out of 10. People have a bad experience with them but over the past few months they have been amazing. From the service department to the workshop. The care. The communication is un matched. All these bad reviews are a thing of the past. Kay is amazing she has never let me down. What a credit to your company she is.
2nd time trying to book my van in here for a safety recall, 1st time they never got back to me 2nd time I turn up for my appointment and they have no record of my booking! Got told sorry and we'll call you back to rearrange within 24 hours, still waiting, not sure anyone seemed to know what they were doing. Dreadful service
Just wanted to thank you all the amazing team at intercounty Wellingborough when my vehicle went down today with a fault I had it back within a few hours, they was all extremely polite full of joy and smiles what a credit to the company!!nMaddy,kay,Lauren,Leah thank you so much!!
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